SUMMARY:

• Trainer, Technical Training Coordinator, Senior IT Professional Ensure Effective Transfer of Knowledge, Utilizing Instructional Design Methodology
• Design, develop, document, deliver, and maintain instructional course materials for wide range of technical and soft skills training.
• Apply instructional systems design methodology, developing training and client learning products through interviews, surveys, web searches, and selecting / formulating instructional strategies.
• Expert creating slide presentations, flowcharts, and storyboards.
• Design and develop test instruments, evaluating and piloting new programs.
• Work closely with customers (both internal and external) to elicit and develop business functional requirements for detailed software and operations requirements.

PROFESSIONAL EXPERIENCE:

Confidential, Annapolis, MD

Technical Trainer/Consultant

• Ensure appropriate Elections hardware and software content by:
• Developing, scheduling, and delivering training to Local Board of Elections (LBE) and State Board of Elections (SBE) employees and contractors.
• Coordinating and conducting new Technical Training when necessary.  
• Creating training curriculum and utilizing company software and hardware to launch, track and update training for LBE and SBE personnel.
• Obtaining, organizing, or developing training procedure manuals, guides, or course materials, such as handouts or visual materials.
• Meet the attendance guidelines of the job and adhere to regulatory and company policies. 
• Present information using a variety of instructional techniques or formats, simulations and team exercises.
• Offer specific training programs to help workers maintain or improve job skills.
• Assess training needs through surveys, interviews with employees, or consult with managers and other instructors for feedback.
• Function as an internal consultant to assist management in the examination and identification of elections problems, and the implementation of vehicles for problem solution. 
• Perform all other related and compatible duties as assigned.

Confidential, Fairfax, VA

Trainer / Business Analyst / Consultant

• Ensured appropriate content by:
• Monitoring, evaluating, and recording training activities effectiveness.
• Assessing training needs through surveys, managers, instructors, team leads, business analysts, and technical analysts.
• Working with managers to create MAPD training plans.
• Developing training materials including courseware, and job aid to comply with CMMI Level 4.
• Helped MAPD members maintain or improve job skills by offering specific training programs.
• Verified required participants received training by managing training logistics to include registration logs, year - end summary, and training schedules.
• Developed alternative training methods if expected improvements were not seen. Organized and developed or obtained course materials, such as PowerPoint slides, handouts, job aids, and exercises.
• Kept class participants engaged by presenting information using variety of instructional techniques or formats, such as team exercises, initial course (pilot) discussions, or instructor led instructions.

Project Developer / Business Analyst

Confidential

• Served as liaison and/or subject matter expert between the business sponsors/user communities, technology communities and support teams.
• Elicited requirements from business units, business sponsors, subject matter experts, business communities, end-users and stakeholders by conducting JAD, Working Groups sessions, and interviews, etc.
• Analyzed and documented business requirements/processes.
• Developed, recommended and documents adjustments to workflow to streamline processes.
• Investigated operational problems; recommends solutions to customer.
• Ensured that business requirements complied with regulations, policies, processes, etc.
• Explores new or enhanced technology and/or solutions.
• Identified opportunities for new and/or improved processes.
• Developed and/or assists in the creation of test plans, test criteria, scenarios and documentation.
• Worked with Business Development and project managers to identify opportunities to leverage existing capabilities and to investigate innovative approaches to delivering services and business solutions.
• Collaborated with developers and subject matter experts to establish the technical vision and analyzed tradeoffs between usability and performance needs.
• Conducted interviews to gather user requirements via workshops, questionnaires, surveys, site visits, work flows, storyboards, use cases, scenarios, business analysis, task and workflow analysis and other methods.
• Assisted with the interpretation of user requirements into feasible options, and communicating these back to the business stakeholders.
• Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: (Functional requirements (Business Requirements Document), Use Cases, GUI, Screen and Interface designs, mockups and wireframes).

Training Lead

Confidential

• Monitored, evaluated, and recorded training activities effectiveness.
• Offered specific training programs to help CRMIS members maintain or improve job skills.
• Assessed training needs through surveys, interviews with employees, managers, instructors, or Business Analyst (BA) and Technical Analyst (TA).
• Developed alternative training methods if expected improvements are not seen.
• Organized and developed, or obtained, training procedure manuals and guides and course materials such as handouts and exercises.
• Presented information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, or lectures.
• Evaluated training materials prepared by instructors, such as outlines, text, or handouts.
• Designed planned, organized and directed orientation and training for employees.
• Monitored training costs to ensure budget is not exceeded, and prepared budget reports to justify expenditures.
• Selected and assign instructors to conduct training.

Training Lead

Confidential

• Managed scope of training team task by:
• Discussing issues, options, and risks with functional team and client.
• Developing, designing, and delivering training materials for Centers of Medicare & Medicare, including documentation, CBT and Online Help Courseware.
• Producing and processing test scripts for MAS, and providing Help Desk Support for users.
• Utilizing Microsoft Office (PowerPoint, Word, Excel an Outlook) to develop and deliver training programs.
• Delivering seminars to more than 200 internal and external clients within the continental United States.