SUMMARY:

• Excellent oral and written communications.
• Thorough knowledge of Microsoft Software
• Ability to manage multiple tasks simultaneously
• Strong problem solving skills
• Excellent customer service skills
• Positive attitude and approach
• Extensive computer knowledge.
• Strong organizational and communication skills.

TECHNICAL SKILLS:

Hardware: Compaq, Gateway, HP, and Dell laptops/desktops, and basically all types of peripherals Including printers, scanner, and digital copiers.

Software: Word, Excel, PowerPoint, Access, Outlook and MS mail exchange;Deltek Time & Exchange; Image Now; Microsoft project Reynolds Access, ShoreTel Communicator, Easy Care SOS and Internet Explorer, Firefox, and Google Chrome

PROFESSIONAL EXPERIENCE:

Confidential, Telesis

Customer Service Rep.

• Collected secure data pertaining to safety risks found in motor vehicles, child safety seats, and equipment, and accurately reported information within Footprints ticketing system.
• Train new employees on policies and procedures.
• Answering inbound calls and referring contact to appropriate Governmental agency if needed, while managing multiple applications running at once.
• Serve as the first - tier response for high-volume calls on a daily basis in relation to highway and traffic safety, as supported by the Department of Transportation.
• Collected secure data pertaining to safety risks found in motor vehicles, child safety seats, and equipment, and accurately reported information within Footprints ticketing system.
• Accurately responded to hundreds of monthly voicemail and email requests, inquires and complaints regarding motor vehicle hazards, safety defects and child passenger safety while adhering to quality standards. 
• Supported the hotline by providing expertise answers regarding recall protocol and eligibility, enforcement of state highway laws, compliance issues and importation of vehicles into the United States
• Interview callers and promptly and accurately document complaints in a standard Electronic Vehicle Owners Questionnaire (E-VOQ) form
• Responds to information requests on topics related to the mission, products, or services of the organization.
• Provides assistance and guidance on administrative policies and procedures.
• Explains resources, services, and administrative processes to customers using the appropriate form(s) and/or making appropriate referrals.
• Maintain knowledge of MS Office applications such as Excel and Word.
• Maintain knowledge of basic information technology terminology.
• All duties are completed independently, while multitasking in a fast pasted environment.

Confidential

Customer Relations Manager

• Greet and assist guests and respond to requests in a timely, friendly and efficient manner
• Assist, facilitate, and execute duties to support the operational, management, and financial activities of the department(s)/division(s).
• Performs a variety of administrative support functions, including drafting, editing, and proofreading of correspondence, reports, spreadsheets, policies and procedures and other documents
• Maintains calendar and arranges appointments for at least 50 Sheehy Dealerships.
• Screens incoming telephone calls and answers/refers inquiries as appropriate
• Assist at least 50 Sheehy dealerships while maintaining a 135 call quota.
• Make recommendations to customers prior to service appointments.
• Coordinate the accuracy and completion of documents
• Manage deadlines and work in a fast paced environment.
• Contacting customers for service department marketing and appointment reminders.
• Assist team effort in any way possible under guidance from lead technician
• Communicate to team leader any additional customer needs, parts delay, unsolvable problems, etc.
• Keep team leader informed of all activities regarding program
• Comply with company standards for personal appearance and conduct
• Maintain technical knowledge and quality control on all vehicles which the company renders regular service
• Ensuring each customer receives great customer service.
• Ensure all customers received excellent service by making follow up calls daily
• All above task maintained while multitasking in a fast paced environment and independently.

Confidential

Student Administrator

• Perform a wide variety of administrative management principals, methods, standard practices and procedures, and support services
• Managed switchboard and taking messages.
• Provide best customer service to students, faculty, alumni and visitors by assisting with any questions or concerns.
• Performs a variety of administrative support functions, including drafting, editing, and proofreading of correspondence, reports, spreadsheets, policies and procedures and other documents.
• Administer all forms, paper and electronic record systems.
• Manage the day-to-day office support operations by coordinating and performing a variety of administrative duties.
• Effectively managed deadlines
• Delivering messages; faxing; created and modified documents using Microsoft Word and Excel
• Maintaining all office records and a filing system using Image Now
• Create and modify documents such as invoices, proposals, presentations, memos, and letters using Microsoft Word
• Greeted all parents, students and vendors daily
• Reserved and set up conference rooms for scheduled meetings for the president and executive assistant of the president.
• Photocopying and time keeping duties

Guest Service Representative

Confidential

• Greet each customer with a Pleasant smile
• Assist at least 250 customers a day.
• Assist, facilitate, and execute duties to support the operational, management, and financial activities of the department(s)/division(s)
• Counts “bank” of revenue at the beginning of each shift to ensure starting total is correct.
• Collects cash and validations and maintains security of cash.
• Taking numbered tags from customers and help locate vehicles.
• Coordinate the accuracy and completion of documents
• Makes change and/or issues receipts or tickets to customers for each transaction.
• Computes or re-computes bill from tickets showing amount due from customer.
• Operates cash register after time calculation (manually or by machine) and calculates cost of transaction.
• Compiles “bank” of collected revenue during the day once a predetermined amount of money has been collected.
• Gives directions to customers for various locations in the city.
• Completes lost ticket forms when original tickets cannot be located.
• Resolves customer complaints independently or with the aid of a supervisor.
• Answers telephone in a prompt and courteous manner.
• Verifies log of shift transactions against “bank” of revenue on hand.
• Record amounts received, cars in and out of facility, cars left in a facility (if applicable) while preparing shift report of transactions.
• All duties are completed independently, while multitasking in a fast pasted environment.

Confidential

Student Administrator

• Prepared, maintained and managed a variety of reports, spreadsheets, forms, and correspondence using automated software applications.
• Answering the phone and transferring to correct staff members
• Delivering messages
• Creating and modifying documents using Microsoft Word, Excel and PowerPoint
• Maintained an alpha numeric filing system
• Assisted Housekeeping Departments decisions on proper inspection for 110 buildings
• Ensuring and having knowledge of the inventory of all housekeeping supplies
• Managed documents modifications such as invoices, proposals, presentations, memos, and letters utilizing Microsoft Word and Excel
• Performed inventory management for all common services to include desktop computers, computer room assets and wireless devices
• Provide inventory follow ups to various departments ensuring quality of service.