IT/ Desktop Support Technician Resume

SUMMARY:

TECHNICAL SKILLS:

Proficiency in conducting Immunocytochemistry, ELISA, Fluorescent microscopy, Behavioral Assays, Gel electrophoresis, PCR, use of Microtome to prepare tissue sections, growth and maintenance of cell lines, isolation of DNA, RNA, protein and Data base management
Efficiently conduct independent or group research and accurately record data
Microsoft Word, Excel, Data entry, clerical and administrative dexterity and competence.
Information Technology, Desktop, hard ware and soft ware support.

WORK EXPERIENCE:

Confidential

IT/ Desktop Support Technician/Help Desk Technician

Responsibilities:

Software package installation &troubleshooting, assisting with account set up, data back - ups, troubleshooting printers,
Scanners and other hardware, handling incoming work orders, emails and phone calls for a customer base,
Working with ticketing systems, excel spreadsheets and various databases.

Confidential

SOL Tester

Responsibilities:

Overnight access monitor, assisting students/staff, cataloguing/shelving (Library of congress format); IT SOL testing.

Confidential

Overnight Store Clerk

Responsibilities:

Experience in customer service, administrative and hospitality services to residential homes/apartments

Confidential

Overnight Store Clerk

Responsibilities:

Customer Service and ensure that goods and merchandise are stocked safely and properly.

Confidential

Repository Technician

Responsibilities:

Receive, handle and inventory specimen of human, animal and plant origin at temperatures ranging from ambient to -186 degree Celsius.

Confidential

Residential counselor/Direct Care Professional/Mental Health

Responsibilities:

Residential Counselor/Direct Care Staff for the developmentally disabled (Autism and Mental Retardation)