Auditor Resume MD - Hire IT People

SUMMARY:

Experienced IT professional seeking a position maintaining and supporting end users in a Help Desk, IT, or implementation environment.
Extensive experience administering all managerial duties of running a Help Desk including budgeting, scheduling, as well as both Accounts Payable and Receivable
Experience working with business Office Suites
Extensive Quality Control Responsibility in a Call Center and in Operations
Have conducted training classes to both inside and outside customers in multiple software applications and in operational responsibilities
Supervised staffs of over thirty employees supporting Microsoft software needs as well as proprietary software applications
Experienced installing and troubleshooting hardware as well as installing PCs on a network. Both NT and Novell permission issues.

PROFESSIONAL SUMMARY:

Auditor

Confidential, MD

Responsibilities:

Audit all daily business including cash, and credit cards, as well as, preparing business reports and setting up the next business day for the hotel comptroller.
Cordially greet all guests and handle guest registration and room assignment accommodating special request whenever possible.
Assist in pre - registration and blocking of reservation when necessary.
Efficiently operate phones and accurately connect incoming calls in a professional and efficient manner.
Maintain accurate records of equipment and all work performed.
Utilize Epitome property management system effectively.

Computer Specialist

Confidential, MD

Responsibilities:

Maintain the computer room at the lodge and assist clients to access their email accounts and work with them on any computer issues and questions they may have.

Helpdesk Technician

Confidential, MDResponsibilities:

Supported end users with issues accessing accounts and navigating software in order to enter qualifications, upload letters of recommendations, etc.
Troubleshot Adobe and Internet Explorer compatibility issues
Responded to roughly 100 calls/day from physicians applying for residences or fellowships at American hospitals across the United States
Answered any and all questions pertaining to the company’s proprietary software and applications

Helpdesk Representative

Confidential, MD

Responsibilities:

Worked in the call center for a small security company.
Supported installation, quality control, and troubleshooting of alarm panels and security cameras for companies up and down the east coast and in Ohio.

Helpdesk Technician

Confidential, MD

Responsibilities:

Participated in a Helpdesk operation serving 2,500 faculty and staff and over 4,000 midshipmen providing both software & hardware support and helped in Tier I and Tier II levels.
Manned walk-in/phone resource center to demonstrate and train end-users in software applications and assist end-users with error resolution
Analyzed and researched trouble tickets to determine resolutions
Strong software product experience including MS Office 2010 McAfee Antivirus, various Internet Browsers, GroupWise Email, MIDS (Oracle web based app), Web Intelligence (Oracle web based app)
Utilized Active Directory and UNIX to reset passwords and perform other maintenance on accounts
Updated and maintained databases for the helpdesk in order to keep track of warranty and inventory
Performed software installations and desktop configurations to include Novell clients’ 4x, GroupWise client 6.5, Windows Operating systems including Win 7 and win 10.
Responsible for license conformity for all licensed software distributed from ITSD (Information Technology Support Desk) at The Naval Academy
Installed and configured all network and local printers.

Support Technician

Confidential, MD

Responsibilities:

Worked as part of an IT department supporting all hardware and software for the Main 9 floor Towson location and the surrounding satellite Baltimore County locations.
Set up network workstations in both Novell and NT environments.
Supported a database on an IBM AS400 mainframe.