Store Manger Resume Falls Church, VA - Hire IT People

SUMMARY:

Highly experienced Customer Service professional. Able to handle a high volume of customer calls in a fast - paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Excellent listening skills, oral and written communications.
Comfortable in interacting with all levels of the organization and public.
Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations.
Addition, Diverse experience installing and servicing in computer, communications and printing fields.
Reliable, hardworking, and dedicated team player who works well under pressure and with minimum supervision. Customer-oriented problem solver with an ability to adapt to new situations. Technical expertise in troubleshooting, installation and repair of mid-range systems.

SKILLS:

EXPERIENCE

Confidential

Customer Service

Responsibilities:

Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
Obtains help by sounding alarms.
Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
Controls traffic by directing drivers.
Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures.
Maintains environment by monitoring and setting building and equipment controls.

Confidential

Store Manger

Falls Church, VA

Responsibilities:

Assist customers in all aspects of store services, handles complaints and inquiries.
Prepare work schedules and assign employees to specific duties.
Train and supervise employees in all areas required to operate store.
Perform work of subordinates as needed.
Practice and ensure time utilization in all departments.

Confidential

Front Desk

Arlington, VA

Responsibilities:

Answering phones, concierge service, as well as providing exceptional customer service by responding to customer inquiries.
Securing the facility with the use of surveillance.
Receive inbound calls from customers in a technical and customer support environment
Building customer relationships, good rapport, and assisting the customer in all technical aspects regarding their system in a kind and courteous manner
Trouble shooting of internet connection issues
Creating tickets
Keeping clear and accurate notes