Field Support Intern Resume

SUMMARY:

Participated in intensive Information Technology career development program
Excelled in coursework dealing with desktop support, software development/testing and business operations
Relevant Coursework
Intro to Computer Applications
Business Writing
Public Speaking
Played Soccer as Team Captain add lead my team to the Championship
Played Basketball for Junior Varsity and made it to Semi Finals
Skipped the 11th Grade

SKILLS:

Software: Microsoft Office Suite 2010 (Access, Excel, PowerPoint, Word); Microsoft Windows Operating Systems Windows 7 and 8; Installing drivers; basic HTML, blogs; basic understanding of database and SQL

Hardware: Cisco IT Essentials (PC software and hardware); HP desktops & laptops; Dell desktops & laptops; Lenovo ThinkPad laptops; HP printers; general computer builds and repairs; hardware installations and swaps

Networking: Networking experience (running cables, troubleshooting connections, activating ports, basic router configuration, switches, Wi - Fi router)

Support: Helpdesk escalation and documentation on ticketing system, customer service support (email, phone, and in person)

EXPERIENCE

Field Support Intern

Confidential

Responsibilities:

Reimaged 10 laptops daily in order for new hires to have their machine for work on the following Monday
Replaced/ Upgraded hardware for machines that requested service through FootPrints ticketing system
Transferred data up to 100 gigabytes from one laptop to another within a 1-2 hour span of the day

Brand Ambassador

Confidential

Responsibilities:

Engaged visitors during the grand opening of the African American Museum
Networked with guests through stations to get more people to visit the Confidential

Server

Confidential

Responsibilities:

Provided positive customer experience resulting in a 20% increase in dine customers which was tracked monthly on our sales ticketing system
Managed over $600 in revenue daily and was responsible for reporting sales
Took over the host stand and greeted hundreds of guests daily in order for them to feel our store’s energy

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