Desktop Support Analyst Resume Merrimack, NH - Hire IT People

SUMMARY:

My primary goal in any company, is to always exceed my as well as my superiors expectations, tend to achieve this with the wiliness to always learn something new from peers and superiors also by adapting new technology to the field and the implementation of such technology.
Very ambitious to growth, therefore constantly pursue improving myself in any needed areas.
Many years of experience supporting desktops/laptops/printers in a production environment.
Full knowledge in setting up and supporting operating systems including Windows 7 Professional, Windows XP Professional, and Linux based workstations.
Experience working with Symantec backups, restores, firewalls and proxy servers.
Full knowledge on Lotus Notes.
Experienced migrating from Windows XP to Windows 7.
Extended knowledge of MS Office 2010/2007 suites including Excel, Access, Sharepoint and Visio 2010.
Experienced on .NET Frameworks database..
Extended knowledge on SQL database and server.
Self - starter with strong problem solving abilities.
Career oriented individual searching for rapid growth
Highly experienced managing Active Directory, Exchange and Domino servers.
Experienced in Virtual machine environments and VMware software support.
Experience on ISA Server management.
Full hands on expertise on PC Hardware configurations and troubleshooting.
Extensive understanding of LAN/WAN technology.
Ability to type a minimum of 30 words per minute.
Patience and experience in working with non-technical users.
Outstanding Customer Service oriented attitude.
Experience supporting Citrix Meta Frame/XP client connectivity and remote printing.
Experience working with RSA tokens.
Ambition, strong work ethic, and willingness to learn.
7 years of total experience working IT.
Fully Bilingual (English/Spanish)

PROFESSIONAL EXPERIENCE:

Confidential, Merrimack, NH

Desktop Support Analyst

Responsibilities:

Handle all hardware/software related issues for the Merrimack location of Confidential .
Perform and track Daily Backups.
Responsible for implementing all telephone and network technologies.
Manage and configure Windows 2008/ 2003 servers and Windows 7/XP computers in domain environment.
Handling Microsoft Windows Server update services for various in - house servers.
Setup and administrate network environments.
Troubleshoot and repair workstations at the request of the end-user
Answering, assisting and troubleshooting Helpdesk calls.
Perform routine updates on servers and workstations.
Manage and maintain ISA servers.
Responsible for performing offsite repairs for home based users.
Installation and removal of desktops, network printers, telephony wiring, workstation networks, etc.
Performing maintenance of several predictive dialers in a fast paced call center environment.
Participate in IT-related research projects, text references and software as assigned by management.
Responsible for keeping up-to-date charts, tables and databases on all aspects of the IT environment.
Responsible for maintaining operations of all network interfaces running.
Responsible for maintaining a clean and organized server room, with attention to hardware and wiring organization, supplies, and IT stockware .
Manage user accounts through Active Directory.
Create and manage MS Exchange accounts.
Handle all telephonic wiring issues and repairs for cubicles and offices.

Confidential, Tewksbury, MA

Tier II Analyst

Responsibilities:

Data entry and creations of accounts and profiles.
Inbound and outbound call representative.
Provided technical support and guidance to user and Level I Technicians on software, hardware and network issues.
Manage and support accounts for over 3,500 users on a helpdesk environment.
Provided support and also managed RSA based VPN connections.
Worked with users to provide support for all escalated hardware, software and network related issues.
Entered all work into the Service Desk ticketing system and update tickets according to Analyst guidelines.
Returned customer calls in a timely manner and in line with CSC Guidelines.
Participated in training and mentoring program with Level I and Level II Technicians
Rolled out hardware and software to ensure optimal deployment of resources.
Provided Support for PDA / Blackberry.
Provide Support and walkthrough for various remote connections. ( VPN, Remote Assistance and Desktop in a Browser)

Confidential, Merrimack, NH

Sales Agent /Outbound Campaign Rep.

Responsibilities:

Bilingual Sales Agent and Customer Service rep.
Achieved every monthly goal stated.
Piloted several Outbound Sale Contracts.
Schedule health insurance assessments.

Confidential

Sales Agent / Customer Service Rep.

Responsibilities:

Sales Agent for pharmaceutical prescriptions.
Order Tracking, backend and status support for customers.
Arranging meetings for Registered Nurses and patients if needed.

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Desktop Support Analyst Resume

Merrimack, NH

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