SUMMARY:

• Highly organized and detail oriented with over 10 years of experience in administrative and technical support.

TECHNICAL SKILLS:

• I have an extensive knowledge of computers and the software that they run.
• Proficient in:
• Windows
• Internet explorer/ Mozilla Firefox
• Microsoft Office
• SharePoint
• Access
• Outlook
• Lotus Notes
• Working Knowledge of N+

PROFESSIONAL EXPERIENCE:

Technical support

Confidential

• Performed maintenance and technical support for
• Computers
• Cell phones
• Printers
• Other various electronic equipment.
• Installed and Maintained
• Gaming Consoles
• Surround Sound

Export data administrator

Confidential, Manassas, Va

• Provided administrative support for the Export/Import Control Department.
• Answering phones
• Maintaining calendars
• Created and updated meeting notices and events
• Created various PowerPoint presentations for training and meetings
• Faxing
• Shipping
• Making travel arrangements both Domestic and International
• Upkept the paper filing system
• Scanned documents to PDF
• Solved computer issues or technical problems with computers, printers, and copiers
• Assist with filing out broker instructions for customs brokers that are associated with Confidential Imports.
• Created and maintained various reports including; training reports, imports that came in under our importer id #
• Ensured that all licenses are returned to the Department of State on time
• Created and maintained a SharePoint site
• Added Members /Updated Permissions
• Maintained the database for current licenses, Technology Control Plans (TCPs), Imports, and Temporary Exports.
• Prepared license packages to be sent to State Department
• Assisting with Annual Export/ Import Control Briefing by scheduling training session, booking conference rooms and providing support during the training.
• Ensured that Export Control training packets were up to date
• Scheduled live meetings administrative assistant

Confidential, Manassas, VA

• Provide administrative support for eight managers as well as their departments.
• Answering a multi - lined phone,
• Maintaining calendars
• Creating and updating meeting notices
• Creating Calendar Cards for each manager daily
• Updating vacation schedules
• PowerPoint presentations
• Faxing
• Shipping
• Making travel arrangements both Domestic and International
• Scheduled and Assisted International Customer Meetings
• Completing Classified Visit Requests
• Entering Visitors into the VIS system
• Scheduling Catering/Reservations
• Maintained SharePoint site
• Uploading and editing to SharePoint,
• Adding members/ permissions to SharePoint site,
• Maintaining records / reports for every week/month that they are due,
• Conference Room Maintenance
• Updated and Maintained conference room calendar
• Provided technical assistance needed such as,
• Computer issues
• Technical problems with equipment in the conference rooms.

Administrative Assistant

Confidential, Manassas, VA

• Maintained Transfer Students Department Employee information, including schedule, leave forms, contact info, and school assignment
• Assisted in the distribution of all SOC related Student Agreements to the SOCCOAST and SOCMAR officials as well as individual Education Offices as needed.
• Maintained all department reference materials TCE / TRA / Posting Training Manuals, Department SOP's, Department Policy and Procedure Documents.
• Assisted in department metrics research, reporting and distribution as directed.
• Organized Departmental Meetings
• Created conference room reservations
• Sent meeting requests
• Drafted agendas,
• Taking Meeting Minutes and ensured that they were distributed
• Reserved IT Tools
• Maintained and organized department supply orders.
• Assisted all divisions of the Transfer Students Team (TRA / TCE Records / Credit Evaluation / QA Review / Transfer Student Liaison / TCE Posting) with administrative support as needed.

PHOTOgrapher

Confidential, Manassas, VA

• Photographer
• Cashier / Sales
• Customer Service

Teleservices Representative and Tier II Helpdesk

Confidential, Fairfax, VA

• Answered Multi-Lined phones
• Processed support cases in the helpdesk queue to assist soldiers returning to an online education.
• Student support that was related to training, degree changes, enrollments, and grades.
• Extensive knowledge of both the People Soft pages and the GoArmyEd web portal.
• Assisted switching from eArmyU website to GoArmyEd
• Participated in live launch tech support war room
• Supported ACES (Army Continuing Education Services) counselors, students, and participating colleges with various technical and policy issues.

Teleservices Representative and Tier II Helpdesk

Confidential, Fairfax, VA

• Answered Multi-Lined phones
• Processed support cases in the helpdesk queue to assist soldiers returning to an online education.
• Student support that was related to training, degree changes, enrollments, and grades.
• Extensive knowledge of both the People Soft pages and the GoArmyEd web portal.
• Supported ACES (Army Continuing Education Services) counselors, students, and participating colleges with various technical and policy issues. .

Administrative Assistant

Confidential, Fairfax, VA

• Answered multi-lined phones
• Processed Government TSA screener applications both online and paper,
• Created and maintained various spreadsheets and reports
• Various Data Entry Tasks

Administrative Assistant

Confidential, Manassas, VA

• Data Entry
• Answering Phones
• Creating and maintaining excel spreadsheets and reports
• Filing
• Customer Service