Project Manager Resume ARIZONA - Hire IT People

SUMMARY:

Provide complex technical support for the confidence account.
Perform troubleshooting and resolution of desktop computer issues in a Windows 7 and Office 2016/365 environment with approximately 75 users and 90 endpoints.
Manage technical incident tickets from creation through resolution utilizing the Service Now app.
Implement desktop solutions to fulfill business requirements.
Coordinate the schedule and technical work of 3rd party vendors.
Function as technical liaison with user groups and other IT partners for systems support and implementation.
Provide an effective interface among users, vendors, IT partners, and consultants in evaluating technical issues and products.
Manage technology assets including procurement, receipt, inventory, deployment and disposal.
Manage data center HVAC maintenance and repair as well as associated service contract.
Responsible for providing 24x7 on call support. Provide technical assistance and troubleshooting for iPhone mobility devices.
Assist users with remote access connectivity testing, troubleshooting and training.
Perform first level troubleshooting on Nortel/Avaya IP desk phone issues.
Manage voice mailboxes on voicemail server. Setup and troubleshooting of A/V equipment for meetings.
Assist other J & J sites with technical support as required.

ARIZONA

Tech Support Technicia

Technician responsible for computer equipment at all company locations.
Provide both remote support and onsite support for all locations statewide.
Field inbound helpdesk calls and manage associated tickets.
Troubleshoot hardware/software issues in an environment consisting of Windows 7 and Outlook Exchange.
Domain Administrator in a Windows Server 2003/2008 environment performing Active Directory user account management, network printer administration and file server management.
Team member participating in the company wide rollout of Windows 7 and Office 2010.

ARKANSAS

Senior Project Manager

Responsible for pre/post sales project support for the Walmart account.
Provide consultative services to customer on 802.11 wireless technologies.
Coordinate large - scale deployments of hardware and software upgrades from pilot through rollout.
Manage service related initiatives in regards to ongoing product support.
Conduct training of helpdesk staff, field service staff and 3rd party business partners.
Create standardized project documentation and establish individual project standards.
Interface with appropriate customer teams to ensure project success. Establish PMO standards.
Manage project plans. Resource planning including interviewing, candidate selection, training and development.
Provide regular status updates to management and customer.
Perform wireless site surveys. Certified on Wireless Valley EnterprisePlanner and SiteScanner.
Provide leadership to map development and establishing standards for wireless installations.
Problem management and research utilizing Remedy. Escalation and issue resolution.
Perform data analysis utilizing basic UNIX scripting and Microsoft Excel.
Manage change controls for scheduled changes. Perform site audits to validate installation quality.
Prepare customer bill of materials. Participate in setting direction of technology implementations.
Advanced experience in wireless controller solutions, thin access points and smart access points.

ARKANSAS

Technical Lead, Distributed Technical Operation

Onsite Lead in charge of data center operations. Communications liaison between distribution center clients and headquarters (HQ) support teams.
Perform functions of onsite project lead and facilitator during HQ driven deployments.
Provide upper level technical support, including escalation to appropriate HQ support groups where necessary. Periodically provide on call support for all Target, Mervyn’s and Marshall Fields distribution centers.
Responsible for supervision, staffing, scheduling, training, interviewing and selection of onsite technical team.
Prepare and conduct periodic performance reviews, as well as administer coaching and corrective
action. Responsible for administrative tasks such as monthly service reporting, budgeting and invoice processing.
Coordinate maintenance window planning, including preparation of outage plan timing and action.
Problem management utilizing Tivoli Problem Management and Remedy.
Network management and problem resolution. Technology installation, as well as recommendation and procurement.
Network and server administration in a Windows 2000 environment. PBX and Audix phone system administration.