SUMMARY:

• Experienced IT Support Specialist with 10+ years of experience in a variety of industries in the field of: the ability to install, support, trouble shoot and maintain computer, printers and software.
• Desktop Support Specialist, Customer Service, Sales, Management.
• As a Desktop Support Technician I been working with different companies, installed, configured, monitored and troubleshot PC's to support company employees.
• Configured all new equipment including installation and updating of software, as well as troubleshooting and network connections.
• Assisted in the installation and updating of software, as well as the setup and troubleshooting of all equipment HP, DELL, IBM, Macintosh Pc desktops / Laptops / Printers).
• 5 years + experience in Apple devices.
• Imaging and configuration of Apple and PCs, HP, DELL, IBM, Macintosh
• Proficient in the use of numerous software packages.
• Extensive knowledge in computers maintenance, repair, upgrades, troubleshooting
• Cellular phones and tablets diagnostic and solutions.
• Experience with supporting and troubleshooting Microsoft OS: WinXP, Win7, and Win10.
• Experience providing technical support to end users in small - large scale enterprise environment.
• Experience with installation, configuration and support of desktop hardware and applications.
• Great personality, responsible, personable positive, self-motivated, organized, team player and able to work independently.

TECHNICAL SKILLS:

• 8+ years of experience in IT support with Windows platforms XP/7/8
• OS X
• IOS, android and Blackberry hand held devices.
• Troubleshooting
• Remote Desktop
• Data Recovery
• OS Reinstallation.
• Printer Queue/Printer Configuration
• Desktop Support Specialist with all Operating systems.
• Internet Explorer, Google, Mozilla.
• Expertly installed, configured, monitored and troubleshot PC's and related hardware on all OS platforms.
• Maintains and updates records and tracking databases.
• Re-imaging hard drives.
• Ticketing systems familiar.
• Microsoft Office and corporate email.
• Diagnoses, identifies, isolates and analyzes problems utilizing the company database records.
• Have a helpful nature, willing and able to walk others through technology challenges.
• Resolves technical problems and answers queries by phone to support of internal or external customer computer hardware, software, network systems.
• Have the desire to deliver consistently high levels of customer service.

PROFESSIONAL EXPERIENCE:

DESKTOP SUPPORT SPECIALIST

Confidential

Responsibilities:

• Extensive experience in the Technology Industry.
• Project planning, Project Management with Experience working with Executive Support Team.
• Reliable, and Courteous professional with All Staff.
• Resolve tasks effectively along with maintaining confidentiality while providing technical support to employees and authorized users.
• Leadership support skills and a team player as well as a Self-Starter.
• Hardware/software errors and failures.
• Provides exceptional customer support at the Genius Bar.
• Troubleshooting both hardware and software issues.
• Basic customer product training. Repair Apple hardware and software products.
• Manages all aspects of repair workflow including open repairs prioritization, case management and service part order.
• Establish relationships with customers, resolve technical issues, performing repair, diagnostics, find and deliver solutions to common problems, including creative problem solving as part of the claim-filing process.
• Installed, configured, monitored and troubleshot PC's to support company employees.
• Configured all new equipment including installation and updating of software, as well as troubleshooting network connections.
• Diagnosed and resolved application and hardware issues reported by users on site or by phone.
• Strong transcription & web navigation skills while providing quality phone support.
• Greeted visitors and determined to whom and when they could speak with specific individuals.
• Flexible thinker capable of grasping new processes and procedures quickly and always providing an amazing customer experience.
• Supported handheld devices such as; android, iPhone or communication devices.
• Configured, supported and performed routine maintenance and inventory control of hardware and software for desktops and laptops.
• A real team player - willingness to pick up any kind of work if and when it needs to be done.

CUSTOMER SERVICE COORDINATOR/DESKTOP SUPPORT SPECIALIST

Confidential

• Help the customers providing assistance with their necessities, providing solutions and offering our latest products to enhance their business goals.
• Assisted in the installation and updating of software, as well as the setup and troubleshooting of all equipment Pc desktops / Laptops / Printers).
• Utilize excellent business judgment and time management skills to balance efforts in the field, multitasking to ensure sales goals and deadlines are consistently met or exceeded. Hard-working, honest and dedicated; ability to learn new tasks quickly.
• Strong customer service skills in a helpdesk and call center environment.
• Setting up Helpdesk Response plans to better assist call center calls and emailed request for service calls.
• Management, provide ongoing technology assistance to sales associates and maintains organized and efficient repair workplace.
• Remote, phone, email, and onsite customer support.
• Imaging and configuration of Apple and PCs
• Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, WAN, LAN, and remote systems.
• Rollout project, Dell computers, IBM ThinkPad Laptops.
• Create ghost images for desktop and laptops.
• Performed diagnostic testing on PC equipment and ensured printers were up and running at all times.
• Identified and removed computer viruses and provided major repairs in accordance with company rules.
• Performed wiring and daily maintenance of internal computer systems.
• Resolved Windows related issues, Internet Explorer issues and other PC software related issues.
• Maintained accurate, complete and up-to-date inventory records of all computers and printers.

ACCOUNT MANAGER

Confidential

• Leverage strong multitasking skills to manage customer service, data entry, invoicing, inventory control, merchandising, returns processing, and purchasing.
• Respond to customer inquiries in person and over the phone; liaise with cross-functional teams in support of customer needs.
• Working with major supermarkets able to increase the company sales providing excellent relationships with our customers.
• Offering a first class service to both potential and existing customers.
• Maintaining accurate reference documentation for internal management.
• Helping to monitor competitor activity and report it to the team.
• Assisting with sales pitches to win new business.
• Merchandise displays to enhanced cross-selling programs.