Desktop Support Technician Resume , Naples, IT - Hire IT People

SUMMARY:

Seven years of experience in Department of Defense Information Technology Operations, efficiently managing Service Desk and Systems Administration, serving as a Tier II/III Service Desk Technician.
Proficient in the following technologies: Microsoft SCCM, Group Policy, Enterprise IT Environments, BitLocker (Full Disk Encryption), VPN, PKI, Switch and Router Configuration, Desktop Support Administration, VoIP, TCP/IP, Active Directory, Microsoft Exchange, COMSEC, BMC Remedy

PROFESSIONAL EXPERIENCE:

Desktop Support Technician

Confidential, Naples, IT

Responsibilities:

Responsible for the configuration of DSN lines, Enterprise E - mail, network printers; secure VoIP phones and Video Teleconference equipment.
Responsible for resolving computer and network malfunctions for over 1,000 users geographically dispersed in five locations.
Assisted in the processing, routing and completion of over 2,400 BMC Remedy ticket requests during NATO Joint Operations, supporting multinational end users.
Mobilized and assembled network and server stacks consisting of Cisco 3750 switches, routers, satellite modems, and servers in order to establish secure communications in tactical environments.

Data Systems Integrator

Confidential, Wiesbaden, GE

Responsibilities:

Supervised a team of three personnel providing technical support to over 130 users across three countries in an enterprise environment.
Established a domain migration of 160 systems subsequently upgraded to Windows 7 operating systems images.
Periodically audited user accounts to ensure Information Assurance compliance through technical, physical and administrative controls.
Installed life cycle replacement systems for 160 users in multiple locations.

System Administrator

Confidential, Wiesbaden, GE

Responsibilities:

Spearheaded the installation of communications infrastructure in a new SCIF, routing and terminating cable, ultimately installing desktop workstations for NIPR, SIPR and JWICS, meeting compliance regulations.
Verified and created domain user accounts on classified and unclassified networks in addition to end user mailboxes within Windows 2012 Exchange Server.
Ensured TEMPEST (Telecommunications Electrical Machinery Protected from Emanation Security) network Information Technology accreditation policies and guidance compliance for all end users within an organizational unit.
Installed virtual machine software within Macintosh iOS, providing training environments for exclusive Windows compatible applications in preparation for technical certification examinations.

Desktop Support Manager

Confidential, Fort Drum, NY

Responsibilities:

Performed incident response for cyber security incidents and classified data spillages.
Administered Windows Server Update Services (WSUS) and Microsoft System Center Configuration Manager (SCCM) enterprise services for deployment of Microsoft products third party software and baseline images.
Provided telephone and remote desktop Tier I/II support to local and remote users requiring software installations, hardware repair, and configuration issues.
Established guidelines in the continuity of support for common IT related issues used by peers and subordinates.