IT SUPPORT SPECIALIST / HELPDESK SPECIALIST Resume ,Â WASHINGTON DC - Hire IT People

SUMMARY:

Extensive Computer/Laptop repairs break/fix hardware and Software refreshes experience.
Extensive knowledge of Computer Networking TCP/IP for LAN, WAN and Wi - Fi.
Extensive knowledge of Windows OS on desktops and laptops, Imaging, virtual machines.
Good skills of Server Active Directory, adding/deleting users, DNS, DHCP, VPN Tunneling.
Knowledge of MAC and Linux OS (Red Hat, Fedora, Ubuntu).
Extensive Knowledge of MS Office package word, excel etc. and many other daily used software.

PROFESSIONAL EXPERIENCE:

Confidential

IT SUPPORT SPECIALIST / HELPDESK SPECIALIST

Responsibilities:

Confidential, WASHINGTON DC

TECHNOLOGY SUPPORT SPECIALIST

Responsibilities:

Adding/removing new computers and users to domain, administering new user and accounts on Windows Server2012 using ACTIVE DIRECTORY.
Imaging computers using Clonezilla and migrating users from desktops to laptops.
Setting up AV equipment (projectors, TV units, Microphones etc.) for conferencing.
Supporting MS Office 365 for desktop users. Repairing Outlook email issues.
VMWARE virtual desktop support. Online cloud storage (Barracuda Networks).
Replacing SSDs with M.2 drives for new and faster laptop deployments.

Confidential, WASHINGTON DC

IT FIELD HELPDESK SERVICE TECHNICIAN

Responsibilities:

Break/fix Hardware (DELL and HP desktops and Laptops), software, and TCP/IP network troubleshooting, Support of wireless (Wi-Fi) systems.
Windows Server 2008/2012 management. (Active Directory administration - adding/deleting computers/user, DHCP, DNS, SMTP etc.).
Desktop/laptop support, Layer 3 switching (VLAN Networking), VOIP services, Windows refreshes and server logs checking, cloud Backup checks and general computer hardware/software maintenance.

Confidential, BALTIMORE, MD

IT HELP DESK SUPPORT SPECIALIST AND FIELD SERVICE TEAM LEADER

Responsibilities:

Break/fix Hardware, software, and TCP/IP network troubleshooting, Support of wireless (Wi-Fi) systems.
Windows Server 2012 management.
Support for HP, CANON, EPSON & Samsung Printers - Repairs, troubleshooting, configuring and set-up
Installation and configuration of appliances like copiers, network printers, fax machines, scanners etc.
Diagnosing and repairing Windows desktop and laptop and mobile phone technologies.

Confidential

IT HELP DESK ANALYST

Responsibilities:

Break/fix on desktop/laptop, troubleshoots, Support and sales of Windows OS and other PC peripherals.
Performed data migrations and PC refreshes
Installing hardware and software systems and Upgrading existing hardware and software.
Windows Servers management of Active Directory i.e. adding users, accounts, groups, policies and DNS/DHCP configs.
LAN/WAN TCP/IP, DNS, DHCP, VPN, networking and Satellite systems (VSAT) installations.

Confidential

HELPDESK FIELD SERVICE TECH / TECHNICAL MANAGER

Responsibilities:

Diagnosing and repairing Windows desktop and laptop.
Break/ Fix repairs at component level - desktops, laptops and printers
Support and sales of PCs, laptops and Printers - Repairs; troubleshooting, configuring and set-up
Installation and configuration of appliances like copiers, network printers, fax machines, scanners etc.
Software /Hardware upgrades, LAN/WAN networks, TCP/IP, DNS, DHCP, VPN, SMTP configs and troubleshoots.
Configuration of terminal appliances like Modems, NAT Routers, BMUs, Firewalls, Graphers, IP/ Managed switches, VOIP boxes, QOS boxes, IP Cameras, and smart phones
Internet café designing, Cabling and network configurations
Radio Access Internet Distribution Services, Wi-Fi services, VSAT Pointing and Commissioning Services.