Sr. Field Service Technician Resume , Pentagon - Hire IT People

SUMMARY:

Accomplished IT professional with demonstrated success implementing strategic IT initiatives, which improves business functionality with positive impacts on the bottom line. Technology savvy self - starter, adapt at moving into new environments and extrapolate from existing experience to quickly adapt to new technologies fluently, possess first rate communications and collaboration skills to lead and work in concert with diverse groups effectively, with the ability to lead and motivate teams to maximize productivity

TECHNICAL SKILLS:

Platforms: Windows 10, Windows 7, Windows 9X & ME, Windows XP Professional, Windows Vista,Windows NT Workstation & Server 4.0, Windows 2000 Professional & Server, Windows 2003 Server

Hardware: Dell / HP Desktops and notebooks, Printers, Scanners, Cisco 2600 series Routers, 3Com & Netgear Switches, Hubs

Applications: MS Office 2016 Enterprise Edition, MS Office 2013 Enterprise Edition,MS Office Suite 2003, MS Office Suite 2007, Seagate Backup Exec, McAfee, Norton, PC Anywhere,Adobe Acrobat Pro, RAPIDS 4.0, DBIDS 5.0

Tools: MC PowerShell, Access, Microsoft Office Suite

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Field Service Technician

Responsibilities:

Extensive Knowledge of field. Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Plans own work. Uses judgment within limits of standard practice. Only ask for supervision for unusual cases. Errors could affect other operating groups. May have day-to-day work coordination of others. College plus specialized training, and 20 + years of experience.
Installs and repairs equipment; instructs customers in equipment operation; provides technical assistance; checks equipment for malfunctions. Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and /or field locations. Analyzes and evaluates products and related performance. Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time. Installs, Upgrades and removes products ensuring coordinative engineering field change. Assembles, installs and configures systems and equipment in accordance with site assessments and schematics. Completes system programming and optimization as part of the installation process. Performs routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components. Provides on-site end-user training on system operation, maintenance and limited troubleshooting, Maintains effective customer communications and relations. Travels frequently to customer sites and performs field technician service duties as assigned.

Confidential

Network Administrator

Responsibilities:

Held multifaceted responsibilities to configure, install and administer network infrastructure and telecommunications systems that supported staff of 25 personnel. Established new IT policies, which defined acceptable use of IT assets with the company. Fulfilled Administrative responsibilities including the addition and changes to user desktop, email accounts, Installed and configure servers including RAID1&5 arrays in addition to facilitating backup & restoration using NT utility. Configured and monitored status of printers utilizing HP Jet admin in addition to upgrading printer firmware and handling installation of other peripherals. Actively provided desktop, configuration and phone support for software and hardware. I carried out full installation of switches, hubs, and new workspaces.
Directly involved in conversion from Data General. (AOS/VS,AOS/VSII) ILA 3.0 Mainframe System
To IBM AS/400 Midrange computer system with ID3 Insurance Database three Dimensional (GUI) interface.
Produce monthly Production schedules for all departments; resulting in increased department efficiency.
Designed and created ID3 (SOP’s) System Operational Procedure forms, eliminating the need for the purchasing of pre-printed forms.

Confidential, Pentagon

Non commissioned Officer

Responsibilities:

Supporting the Joint Chief of Staff and many customers around the world with prompt, accurate and updated information. In Addition to maintaining highly classified electronic data files, generating and distributing computer reports and performing backups. Install and configure software upgrades, perform data migration, install hardware, install and configure protocols. Also responsible for providing command training to all personnel on systems software, hardware platforms and security procedures in place, create new users and manage rights, perform server management support and configuration of users PC’s and Laptops, apply antivirus setup and updates.

Confidential, VA

Operations Supervisor/Team leader

Responsibilities:

Over see the Operations of the P.M. sort, Train and direct staff; chairman of the Safety Committee; Team Leader Operations Coordinator;

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Sr. Field Service Technician Resume

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