Software Helpdesk Support Tier II Supervisor Resume , GA - Hire IT People

SUMMARY:

15 years of managing experience in the operation of computerized collection systems and recording of required information.
Strategic thinker eager to contribute to the growth of a progressive organization with quality products and services
Supervised twenty associates in a call center and retail environment.
A manager skilled at time management with the ability to prioritize, handle multiple task and meet deadlines
Managing the development and training of new hires for career growth.
Monitoring time keeping and adhering to overtime limitations and guidelines

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Software Helpdesk Support Tier II Supervisor

Confidential, GA

Responsibilities:

Provide technical (Help Desk) support to learning management systems users.
Advise and help in implementation of technology during curriculum development.
Develop and support methods and procedures for synchronous technology adoption into curriculum (video conferencing, Voice over IP, Chat)
Develop and create documentation and support materials for curriculum and instruction technologies.
Provide technical support for Student Information System.
Maintain learning management systems (Blackboard and Brainhoney), including course content, enrollment data, customer data, etc.
Provide remote troubleshooting solutions for computer or operating system issues that affect course delivery.
Work closely with other departments for collaborating IT projects.
Train other staff and stakeholders on technical issues as needed.
Provide technical support to web conferencing system user

Confidential, Alpharetta, GA

Chart Acquisition Specialist

Responsibilities:

Enter all Health Risk Assessments
Audit multiple physician offices for medical records pertaining to Medicare/Medicaid.
Review all patients’ satisfaction surveys and QA’s
Utilizing solid leadership skills and ability to direct and motivate staff with integrity and ethics.
Review medical documents for required signatures and other supporting documents pertaining to invoice processing.
Identification, assessment and resolution practical business and customer issues on a daily basis and utilizing strong knowledge of the resources available to solve problems when needed.
Screen all records to verify all medial billing and coding data were correct.

Confidential, Marietta, GA

Operations Manager

Responsibilities:

Receive Inbound and Outbound calls in a call center environment.
Review accounts for quality assurance.
Control disbursed funds once payments have been reviewed and filed to proper departments.
Demonstrated the ability to gain customers trust and provide exceptional follow-ups to ensure continued business.

Confidential, Kennesaw, GA

Assistant Manager

Responsibilities:

Assisted in managing and training new hire employees through coaching and development of their knowledge in insurance claims.
Providing constructive feedback and fostering a learning environment for staff.
Provided troubleshooting customer service for lottery machine terminals for different venders throughout the U.S.
Provided a variety of clerical support services to advisors and staff
Kept track of what merchandise were sold the most and if they needed to be displayed more often to determine the pricing point.
Implementing FIFO (First In First Out) method of inventory management to ensure quality of product..
Supervised daily audits through SalesTrak