Customer Service Representative Resume , Alexandria, VA - Hire IT People

SUMMARY:

I am an experienced manager that is assertive, resourceful, and a self - starter. I have 8+ years of solid experience and proven record of achievement working with Senior Level Management, Customer Service, Accounting, Administrative, Management, Marketing, Profit and Loss, Quality Assurance and Training. I possess a professional image, sound judgment, and a strong level of initiative with proven dedication to teamwork and integrity within a professional environment.
To obtain a position that would allow me to exercise my Management, HR, Payroll and Customer Service skills; as well as to provide growth and opportunity for the organization along with expanding my experience and value to the company.

PROFESSIONAL EXPERIENCE:

Confidential, Alexandria, VA

Customer Service Representative

Responsibilities:

Providing knowledgeable, courteous, and professional assistance to initial, escalated and other priority telephone inquiries.
Provides support on the telephone and/or Internet to respond to customer inquiries and resolve routine issues.

Confidential, Columbia, MD

Security Officer

Responsibilities:

Confidential, Washington, DC

Relief Manager

Responsibilities:

Responsible for the productivity, revenue, and daily operations within two locations
Immediate supervisor to all General Managers, Sales Managers, and instructors
Responsible for bi weekly payroll, and scheduling
Conducted outgoing calls for collection calls
Responsible for generating and maintaining supplies and shipments
Trained and educated new hires and current staff
Ensured all procedures and policies are being followed
Responsible for monthly contract audits, and inventory reports
Reported directly to District Manager and Regional Manager
Worked in a fact paced environment that required timely responses
Responsible for Profit and Loss within the location
Calculated and distributed all weekly and monthly revenue stats to District and Regional Management
50% travel to other stores for shipment and pick up
Prepared documents for auction and daily maintenance of storage units

Confidential, Hyattsville, MD

Floor Supervisor

Responsibilities:

Responsible for overseeing staff of 3+ for customer service sales. Also including maintenance, administrative, and retail of the store
Train and manage several employees on the cash register
Responsible for large groups and V.I.P. clientele
Responsible for all monthly collateral placement and distribution
Handle all accounts receivable
Prepare and process all departmental payrolls
Responsible for new hire as well as disciplinary actions
Responsible for audits and the organization of floor moves (merchandising) and stocking
Daily Operations as well as open and closing of the business
Participate and assist in weekly conference calls and monthly office meeting with staff members

Confidential, Bowie, MD

Cashier

Responsibilities:

Responsible for providing team leadership, and excellent customer support to staff and customers
Cashier service to customers
Assisted with weekly, and monthly shipment supplies by stocking and reorganizing work areas
Other duties as assigned (Telephone calls and inventory)

Confidential, Washington, DC

Clerk

Responsibilities:

Prepared all administration functions such as; negotiating modifications, updating files, creating organizational charts via Visio, taking calls, typing, etc.
Composed and transcribed from rough drafts, formats, and proofread correspondence, bulletins, newsletter, and reports
I maintained responsibility for proper formatting spelling punctuation, grammar, etc.
I provided effective customer service to all internal and external clients vie telephone based on the knowledge of the organization, answered inquiries, and referred individuals
Performed administrative duties (answer phones, schedule meetings, order supplies, and typing)