INFORMATION TECHNOLOGY TRAINER Resume Richmond, VA - Hire IT People

EXPERIENCE SUMMARY:

Detail oriented and skilled IT professional with a proven record of success with system administration and maintenance, networking, and troubleshooting hardware and software issues.
Utilizing experience with Window 10, Exchange server, and Microsoft office 365 technology on all versions up to 2016.
Proven success as a team leader capable of educating and encouraging team members to exceed company and individual goals.

PROFESSIONAL EXPERIENCE:

Confidential

Richmond, VA

INFORMATION TECHNOLOGY TRAINER

Responsibilities:

Developed training documentation, video training, and how - to instructions for migration and ongoing training for IT staff and end users
Conducted ongoing educational webinars to increase basic and intermediate software knowledge while conducting individual training by request improving productivity for all employees.

Confidential

IT SPECIALIST

Responsibilities:

Received many performance commendations and awards for resolving the most issues and maintaining the highest call volume for over three years.

Confidential

Glen Allen, VA

MAC/PROCUREMENT COORDINATOR

Responsibilities:

Received multiple cash awards for outstanding performance and voluntarily completing projects with little or no supervision.

Confidential

HELPDESK ANALYST

Responsibilities:

Confidential

Decatur, GA

OFFICE MANAGER

Responsibilities:

Created educational program to enhance childcare program to educate and promote a desire for learning and culture development for low income and at-risk children.

Confidential

Atlanta, GA

HELPDESK SUPERVISOR

Responsibilities:

Organized support for multiple law firms managing a team of five IT Analysts ensuring through coverage through the management of staff scheduling and verification of payroll using ADP
Ongoing education, and conducting weekly meetings with the client to facilitate a consistent flow of information and accurate escalation to local support technicians as needed.

Confidential

HELPDESK ANALYST/IT TRAINER

Responsibilities: