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Technical Support Resume

2.00/5 (Submit Your Rating)

Alexandria, VA

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SUMMARY:

  • Dynamic and energetic Telecommunications Specialist with a successful track record in retail sales, mobile technology, and multifaceted communications. Business savvy perfectionist who meets deadlines and quotas consistently.
  • Outstanding people service skills. Diverse and astute team player.
  • Superior oratory skills with the innate ability to generate enthusiasm for product lines while maintaining company branding integrity.

SKILL:

  • Microsoft Word, Excel, PowerPoint, Outlook
  • Avaya Phone Systems and Software
  • Advanced Knowledge of Internet Connectivity Devices and Procedures
  • Organization Leadership

EXPERIENCE:

Confidential, Alexandria, VA

Technical Support

  • Provided an amazing customer experience
  • Effectively identified each problem while engaging with the customer
  • Provided Technical support to determine the right resolution
  • Exceed all department/team performance goals
  • Trained new hires and tested new software used by customers
Confidential, Frisco, TX

Customer Service Rep/Technical Support

  • Identified complex network and firmware issues for 100+ devices
  • Challenged and motivated team for higher performance standards
  • Answered 50 - 80 calls daily in a fast-paced atmosphere
  • Ranked #6 out of over 300 employees for best performance
Confidential, Lewisville, TX

Communications Consultant

  • Served as Top Sales Performer for PNS campaign
  • Performed extraordinary customer service care while maximizing peak times
  • Provided successful resolution for complex customer service issues
  • Lead campaign with technical and customer service help
Confidential, MD

Connection Specialist

  • Established multiple customer relationships including face to face and telecomm
  • Met and exceeded company goals/team goals effectively
  • Provided sound solutions for technical and difficult issues
Confidential, Nottingham, MD

Assistant Manager

  • Engaged customers to assess business and technical needs and recommend appropriate successful solutions
  • Delivered weekly/monthly/quarterly reporting for key metrics
  • Partnered closely with technical and business leadership on an ongoing basis
Confidential, Baltimore, MD

Assistant Manager

  • Effectively directed all phases of retail environment while drastically increasing sales and customer loyalty
  • Proactively managed changes in scheduling, anticipated potential issues, and took responsibility for service resolution
  • Took ownership of issues and enhancements and became the recognized expert within region

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