Fiber and Copper TechnicianÂ Resume

SUMMARY:

Seeking a professional position with an opportunity for career growth and increased responsibilities

TECHNICAL SKILLS:

Operating Systems: Windows Vista, XP, 7, 8, Mac OSX, Linux, Android, IOS, Blackberry, Windows Mobile, and Symbian

Applications: MS Office Suite 2003/2007/2010/2013, Microsoft O365, Adobe Suite, Symantec Ghost, McAfee Endpoint, Malware Bytes, SQL, Citrix, Active Directory, Lotus Notes & Outlook (2003 - 2010), Blackberry Enterprise Server, RSA Token Maintenance Mainframe.

Languages: C++ (Beginner), and SQL (Beginner).

Installation: Some Computer Hardware and Software as well as all Copper and Fiber Equipment and Systems.

Technical Assistance: Technical Aptitude, including excellent troubleshooting skills; the ability to work with users who have limited technical knowledge as well as instruct; ability to work in a fast-paced environment; ability to work well independently or in a team setting.

PROFESSIONAL EXPERIENCE:

Fiber and Copper Technician

Confidential

Responsibilities:

Used laptops, tablets, and other peripheral software. Installed, removed, rearranged, programmed, tested, troubleshoot, and maintained both fiber and copper networks for both commercial and residential platforms.
Received service tickets via email, dispatch, and through cell phone. Based on the type of service requested, I gathered the necessary equipment and supplies to complete the service ticket. I returned all old equipment back to our warehouse.
Managed and showed accountability for receiving, staging, and tracking IT equipment control and policies through my mobile desk. I adhered to service standards and the service levels established by our company. This was accomplished daily.
Participated in the pilot of FIOS in both the rural and city areas. Some of the reasons the pilot was successful was because of the teamwork and training we received.
Installed and configured routers, and set top boxes. Assisted with PC software when it was needed and ensured proper configuration of the customers PC.
Interacted with the Fiber Solution Center Team both Tier I and Tier II to troubleshoot different problems pertaining to software as well as newly installed and existing hardware.
Installed, maintained and repaired outside and inside fiber equipment and facilities including inside wiring and fiber jumpers at the distribution hub.
Interfaced with customers to negotiate the placement of equipment as well as assisting with account registration, email, and web access. I trained the customer on how to use their new equipment. I would setup the “Home Agent” which would assist them with troubleshooting network problems independently (for example, running a speed test). I also would respond to inquiries and provided helpful tips.
Interfaced weekly all staff meetings ( Corporate IT groups) to discuss and share recent lessons learned, upcoming technology, teambuilding workshops, and success stories.
Interpreted schematic work order drawings to determine job specifications and installation needs. Ordered or obtained required equipment.
Utilized various test equipment to diagnosis equipment challenges and take appropriate maintenance action on hardware and/or software.
Travelled to other warehouses for equipment as well as working in other regions to assist with service tickets.

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