Help Desk Resume ,Â Washington, DC - Hire IT People

OBJECTIVE:

Seeking a Permanent Customer service position that offers opportunities and encourages growth.
Seven (7) years’ experience in a call center environment with Networking and Cisco devices, Desktop Support, printer support and Customer Service. Three (3) years of Data Entry. Extensive experience with Windows XP, Vista, 7 and implementation and post implementation support.

SKILL:

Windows Operating Systems (OS): XP, Vista and 7, Apple/Mac OS X, Microsoft Office 2007 and 2010, Norton Ghost, Symantec monitoring and installing, desktop and laptop deployment with hardware configurations and support including; rebuilds using network applications, Active Directory (AD) account and password resets, Tandberg Video teleconferencing (VTC), MS Outlook email configurations, Microsoft SCCM Client, Bomgar, RSA SecurID, Lotus iNotes, Citrix receiver Configurations, Cisco IP Phone Configurations

PROFESSIONAL EXPERIENCE:

Confidential

Help Desk

Responsibilities:

Data Entry, Constructed Sales Promotional Internet Ads and Sales projects, Answer Phones, Filing, Faxing Data Entry, Troubleshoot Laptops and PC’s remotely and Desk side, Managed ITSM ticketing system, Perform PC and Laptop Builds, Performed Installs of Necessary Software, Setup and moved Desktops and office furniture for new and current customer's

Confidential

Service Desk Manager

Responsibilities:

Desk - side troubleshooting, Created, Enabled, and Disabled user accounts Via Active Directory, Managed ITSM Remedy Tickets, Mapped Shared Drives, Configured the Citrix Receiver for Virtual Environments,
Trouble-shooted Printers, Hardware Installs, Pushed and associated software to customers’ accounts and environments,
Configured Outlook accounts, Modified VPN accounts, Monitored RSA SecurID accounts and set passwords.
Configured McAfee Endpoint encryption accounts, Used Bomgar and SCCM to remote into customers Desktops, MS Outlook configurations, Building Remedy templates, Running Daily reports on incidents and Service Desk Calls.

Confidential

Pc/Printer Refresh Support, Washington, DC

Responsibilities:

Printer, Laptop, & PC staging, migration, deployment, pickup and delivery, rebuilds, breakdowns and memory installs, Account Migration, Profile Builds, Printer and shared Drive mapping, Outlook Mapping. New Printer Driver install

Confidential, Washington D.C

HelpDesk Tier 1

Responsibilities:

Troubleshooted users remotely and via telephone. Added users to Active Directory (AD) and to network clusters. Unlocked Users accounts. Orientation training for new desktop and laptop users.
Re-created MS Outlook accounts.
Mapped shared drives and installed specialty desktop software.
Mapped and troubleshot printers (LPT and NPT). Created new users and deleted accounts from the Proper OUs.
Managed inventory of PC hardware. Re-imaged and created PC and laptop images.
Deployed PCs and laptops. Tested wireless activity throughout the building.
Utilized BMC Remedy ticketing system for different support situations.

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Help Desk Resume

Washington, DC

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