SUMMARY:

• Highly motivated and ambitious self - starter and team player with a vast spectrum of knowledge primarily in IT field. My professional development includes honorable mention in the Class of 1986 Who’s Who among High School Students.
• I served 6 years in the US Army Reserves as a Computer Machine Operator. Followed by over 7 years of Federal Government service, starting as a Data entry clerk and applied myself to the position of Computer Programmer. From there, I sought the Private Industry and became a Webpage Developer contracting with the DoD.
• Furthermore, I earned my MCSA at Career Technical Institute. My background is diverse, and well rounded, with a focus on problem solving, attention to detail, positive project delivery, and world class customer service.

TECHNICAL SKILLS:

• Certified Server Associate
• SQL Server
• COBOL
• MAINFRAMES
• JCL
• REXX
• ASP
• VB Script
• HTML
• FTP
• CLISTS
• JOBSCAN
• JES2
• QUICKJOB
• FTP/IP
• SYNCSORT
• UNIX
• DB2
• C, C++
• MultiMate
• Word Perfect
• EXCEL
• LOTUS 123
• ROSCOE

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Help desk Technology Support Specialist

Responsibilities:

• As Technology Support Specialist
• Repair and restore Chromebooks
• Prepared classroom IT setup for Teachers, students, Faculty and staff
• Set up printer access
• Maintained and monitored all computer carts and Access points for 7 locations and online facilities
• Maintained inventory for all IT related equipment
• Troubleshoot damaged equipment and repair to said equipment.
• Set-up email accounts on computers/phones/tablets

Confidential, Ashburn, VA

Tier 1 Helpdesk Technician

• As Helpdesk tech I work as the initial point of contact for several fortune 500 companies to assist with:
• Monitoring alert outages
• Take and distribute trouble tickets
• Respond to incoming emails and phone calls
• Open, troubleshoot, implement changes and close Trouble tickets
• Set up and attend Bridge meetings via Skype and WebEx

Confidential, Washington, DC

Tier 2 Information Technology / Help desk Technician

• As an IT contractor, I worked within the DCPS framework providing a wide variety of duties to include:
• Set-up desktops/laptops in classrooms/computer labs
• Reimaged Desktops, Laptops, Macs, IPods
• Provided desktops/laptops with the latest DCPS/Agency image
• Connected computers to printers via USB or Network
• Set-up email accounts on computers/phones/tablets
• Transferred files
• Suggested future technology supplies to support future needs
• Troubleshoot damaged equipment and repair to said equipment
• Set-up, installed, tested and supported Smart Board/Promethean boards and table
• Ensured all computers were in compliance for PARCC (national test) testing
• Responded to telephone connection/service issues
• Put service tickets with vendors for replacement parts and replaced the parts as needed
• Conducted training on new software/technology
• Provided World Class Customer Service
• Obtained a Department of Corrections Clearance

Confidential, Landover, MD

Information Technology Specialist

• Provide system updates, repairs, and installations, to include software installations/upgrades.
• Set up networks, printers, laptops and routers.

Confidential, Washington, DC

Flooring Associate

• Provided first class customer service, assisting customers with their project ideas.
• Maintained flooring and décor departments.
• Kept up-to-date on trends in the home improvement industry.
• Taught hands-on workshops and maintain professionalism when dealing with the public.

Confidential, Crystal City, VA

Center Support Coordinator

• Responsible for all office operations and providing world class customer support.
• Worked directly for the Dean of Keller Graduate School of Management and its Advisors.
• Made initial contact with potential Graduate students, and followed progress of the student's academic goals.
• Created reports as needed maintain materials inventory.
• Created schedules and assigned classes for students.
• Scheduled conference rooms for Faculty, Professors, Adjuncts, Deans and the President.
• Interviewed prospective Adjuncts and Professors, and acted as Magistrate during Graduation Ceremonies.

Confidential, Landover, MD

Professional Driver

• Responsible for delivering, picking up, loading and transporting time critical packages
• Complied with all company safety regulations/guidelines.

Confidential, Lanham, MD

Systems Analyst

• Responsible for coding, testing, debugging, compiling, and loading software in various languages to include COBOL, JCL, and REXX.
• Accessed the IBM Mainframe through PROCOMM, ISPF, and a VSAM utility. Provided technical support to customer base as well as federal staff.
• Assisted in the reconfiguration of company systems for Y2K compliance. Integrated the legacy mainframe system into a Dynamic WEB based System, utilizing SQL Server 2000, Visual Basic & VB Script, ASP and Java Script.
• Traveled around the world to provide training to various Department of Defense personnel on new software package for Web Based system.
• Created several interactive systems that tracked the usage, distribution and cost of training ammunition for the Department of Defense.
• Created AD Hoc reports and other system documentation to help future programmers understand the process flow.

Confidential, Columbia, MD

Computer Programmer

• Created 1995 W-2 and 5498Forms for 21 clients. Programmed, tested, compiled, loaded, documented and debugged programs using COBOL, JOBSCAN, JCL, CLISTS, SYNSCORT, JES2, MACH1 and MAILSTREAM PLUS.
• Created state and local reports, audit reports, social security administration tapes, postage reports, and IRS tapes, tapes for Microfiche and CD-ROM for the clients.