Linux Desktop Support Resume

TECHNICAL SKILLS:

Platforms: Red Hat Enterprise Linux, Oracle Solaris, Ubuntu, Centos, X86/X64 platforms, Oracle Virtual Box.

Languages: UNIX Shells (sh, csh, ksh, bash), Perl, SQL PLus, SQL Developer MySQL.

Storage Tech: Veritas Volume Manager, Symantec NetBackup, TCP/IP, LAN/WAN, Maria Database, SQL Database

EXPERIENCE:

Confidential

Linux Desktop Support

Responsibilities:

Desktop support for Confidential users and PI’s including Bill Gates
Logical Volume Management (LVM) with - Fdisk, Gdisk, Parted, on Linux servers
Setup and installed Linux, RHEL, Kali, Centos, and Ubuntu servers
Field experience with network systems - Hubs, Switches, Routers, LAN, WAN
Monitored and solved user’s hardware/software related issues using REMEDY ticketing
User account management - Usermod, Chage, /etc/passwd, via Active Directory

Confidential

Help Desktop support

Responsibilities:

Desktop support for onsite and remote GRFP clients
Technical expertise in WebEx and Review Site
Troubleshooting experience with SharePoint, Re-Imaging, Networking
Resolved hardware and software issues in a timely manner as well as phone support

Confidential

Unix System Administrator

Responsibilities:

Confidential

Supervisor/ Customer Service Rep

Responsibilities:

Dynamic customer service professional experienced in customer - related issues
Administered daily operations to ensure policies were adhered to and understood by sales staff
Direct recruitment/training staff development initiatives to maximize productivity and revenue potential
Successfully increased employees retention by creating a positive work environment