TECHNICAL SKILLS:

Software: Microsoft Office - Windows - OS X - Lotus Notes

PROFESSIONAL EXPERIENCE:

Technician

Confidential, Rockville, MD

• Installation and repair telecommunication/data cables and systems: 25 pair - Cat 5/6 cable - clear curve or armored fiber via IDF/MDF or Server rooms - Multi pair riser and tie cabling via BICSI standards. Install paging/speaker systems in commercial setting. Install and configure WAPS (wireless access points). Demonstrate ability to read blueprints and work orders - written or digital. Compliant and knowledgeable of NEC guidelines Projects include pre-construction rough-in to termination - furniture, wall jacks. Proficient with all types of test equipment; Fluke - Noyes - Ortronics/AMP/Corning products

Route Technician/Sales

Confidential, Charlotte, N.C

• Responsibilities included route auditing customer’s locations to ensure food & environmental compliance/ safety, with a primary focus of maintaining and providing customer service and protection of client’s brand. Continually maintained 20k in revenue and sales on a monthly basis. De-escalating of repeat complaints, avoiding churn and customer cancellations. Advised clients during monthly onsite visits with consultations and/or additional products/services. Represented and provided clients a high level of professionalism on behalf of Confidential in the state on Maryland.
• Certified/licensed by Confidential for approved usage of equipment and state and federally regulated chemicals.
• National accounts consist of major corporations ex. Confidential, Confidential, Confidential and Confidential . Local clients: Confidential, Confidential, Confidential property mgmt. and several other commercial & retail property management companies.
• Maintain company vehicle, tools, and supplies. Submit accounts activity - daily. Submit and record all customers invoicing by end of month deadline. Participate in monthly web conference calls - documentation of reports/change orders/ sales. Provide logistical requisitions for supplies and job orders via handheld terminal.

Field Technician/ Outside Cable Technician

Confidential, VA

• Daily responsibilities included aerial & burial installation of fiber optics in easements and tenements: Residential bldgs. Offices & homes. Install fiber optics network devices in residential homes and offices - run coax and data cables throughout home or bldg. Configured end user equipment - TV/PC/ and other network related devices to fiber based network. Repair and maintenance of network interface devices: PON cards - ONT - configured routers - IP phones servers etc. Delivered desktop support - upgrade memory firewall applications and configuration - HDD/ PC diagnostics support and/or peripheral replacements. Configured various devices; Cisco IP phones - Apple TV/IPad - Nest etc. to deliver telephony, video & data transmission in smart home applications. Provided logistical support to team of project managers, engineers and fellow technicians by deploying fiber optics in Maryland, DC & Virginia.
• Delivered QC and customer service by working with clients (public officials, contractors, homeowners) throughout project to insure end-to-end user capabilities throughout the network. Maintained and followed all federal & state and local laws and codes to ensure public safety; not limited to electrical grounding procedures/ or establishing public detours due to work hazards per VDOT when applicable .
• Additional responsibilities included: working during inclement weather - service outages, on-call tour and/or issuance of federal and state executive orders .
• Routinely tested and performed repairs while provided submittals to inter-departmental depts. copper and fiber optics splicing or replacement of plant equipment.
• Practiced guidelines governing the access of both public and private information applicable per federal privacy laws, including; securing communication devices; laptops, cellular and desktop terminals.
• Demonstrated communication skills: ex. Reading circuit diagrams - telephony wiring plats - interpreting service reports - in-depth knowledge of FCC guidelines: regulated and de-regulated.
• Successfully passed yearly certification on various safety/operations procedures and policies: VDOT, OSHA. Assigned occasional TA temporary management upon absence of management, assist twenty-five technicians in dept. workflow & follow completion of pending orders via dispatch resource center (DRC) and logistical field assist depts. Insure that safety compliance was met, participated in management meetings via conference call.
• Trained and certified to perform various scope of work in copper and fiber-optic plants central office - Installation of copper and optical network terminals (Tel-labs- Motorola- Alcatel). Trained and certified; JDSU OTDR, EXFO & Fluke fault locators . Proficient with Fujikura & Sumitomo fiber optic splicers . Knowledgeable in termination, cleaning & testing of single & multi-mode fiber, data transmission. Certified fault locater.

Technician/Warehouse - Installation & Maintenance

Confidential, Rockville, MD

• Sub-contractor on federal and commercial long & short-term construction projects at various locations in the DC area; Confidential.
• Primary responsibilities included installing and repairing automated conference room systems; Mecho shades and DayLite & Stewart screens. Installation environments included pre-construction bldgs. (Atriums, auditorium, and conference boardrooms/designated office spaces). Formally trained with safety & proficiency in the use of low/high voltage wiring - operation of various drills, ladders, commercial lifts and other trade tools - all within OSHA safety guidelines.
• Met all required governmental security & safety procedures & training - background check - public trust security clearance H-first.
• Operated Yale 3-wheel stand up forklift and Yale electric pallet truck: 5+years
• Perform shipping & receiving duties. Maintained inventory and Bill of Lading records. Familiar with damage claim reporting; freight vendors and management. Experienced with Confidential.