Field Service Technician II Resume DENVER, CO - Hire IT People

SUMMARY:

IT Professional with strong technical and communication skills in the computer industry as an Windows Systems Administrator, Desktop Support Specialist, Applications Support Specialist.
Background includes systems installation, repair, maintenance, end user support and problem resolution.
Experience in file server support, network administration, DNS, LAN/WAN, application support and email systems.
Team oriented with solid analytical and troubleshooting skills. Self directed and reliable. Consistently makes and exceeds goals.

TECHNICAL SKILLS:

HARDWARE: Dell, HP, and Compaq file servers. Dell, HP, Compaq, IBM, and Toshiba laptop computers. Dell, HP, Compaq, and Gateway desktop computers. Dell, HP, Canon and Xerox printers. Cisco routers and switches, hubs, network interface cards, wireless cards. Blackberry, HTC and iPad mobile devices.

SOFTWARE: Microsoft Active Directory, Exchange and WSUS. Microsoft Outlook, Word, Excel, PowerPoint and Access. Internet Explorer, IIS, RDP, LANDesk, Symantec Ghost Solution Suite, McAfee Anti - Virus, Citrix and Oracle clients. Cisco Unity, Call Manager and Cisco VPN. ARCserve and Backup Exec.

OPERATING SYSTEMS: Microsoft Windows 2012, 2008, 2003 Server. Microsoft Windows 10, 7, Vista, Windows XP, Windows 2000, Windows NT, Windows 98, Windows 95, Windows 3.1, DOS. Novell NetWare 2x - 5x. Linux.

PROFESSIONAL EXPERIENCE:

Confidential, DENVER, CO

Field Service Technician II

Responsibilities:

Install, service and support Dell, Hp and Lenovo computers. Troubleshoot, diagnose and repair Microsoft Office 2013 products including Outlook, Word, Excel and PowerPoint. Reimage PC’s.
Respond to incidents and service request tickets. Work with end users to resolve these tickets in a timely manner for Ingersoll Rand and Avaya employees locally and remotely.

Confidential, FORT MYERS, FL

Senior Technical Specialist

Responsibilities:

Install, service and support Dell and Hp computers and file servers. Install, service and support Hp network printers. Administration of Active Directory on Windows 2003 Server. Administration of Symantec Endpoint Protection server. Administration and distribution of standard desktop images.
Administration and support of SysAid help desk ticket system. Work with end users to resolve these service requests in a timely manner for the Regional Transportation Management Center.

Confidential, FL

Systems Engineer

Responsibilities:

Installed and supported enterprise voicemail systems remotely in Tier 3 Support. Diagnose and troubleshoot these complex systems remotely to resolve hardware, operating system and application software issues. Administration of MS Exchange, Active Directory for 2003 and 2008.
Use Maestro case system to receive and work ticket cases to diagnose and resolve problems in a timely manner on Windows 2000 Server, Windows 2003 Server and Linux Red Hat file servers.

Confidential, ENGLEWOOD, CO

Technical Support Analyst

Responsibilities:

Performed service and support of Dell laptop and desktop computers. Configured the computers for Windows XP using with Symantec Ghost Solution Suite. Serviced and supported Microsoft Office 2003, Symantec Anti-Virus, Adobe Acrobat and WEB based applications. Installed and supported network printers. Performed system administration of Active Directory on Windows 2003 servers.
Administered and supported Windows 2003 Servers for LANDesk and Symantec Enterprise Ghost applications. Ordered hardware and software through the Lawson procurement system as needed for service requests and installed these products in a timely manner. Follow up with end users.

Confidential, DENVER, CO

Systems Support Engineer

Responsibilities:

Performed Windows NT and Windows 2000 system administration in a NT Domain environment. Performed Novell Netware system administration in a NDS environment. Installed, configured and supported Dell, IBM laptop computers. Installed, configured and supported Dell desktop computers. Supported Lotus Notes email and databases. Performed phone and remote support.
Key member in a large, complex migration project from Novell Netware to Microsoft Windows 2000 Server. Converted Windows 95 workstations to Windows 2000 Professional workstations.

Confidential, ENGLEWOOD, CO

PC Tech II

Responsibilities:

Installed, configured and supported Dell, IBM laptop computers. Installed, configured and supported Dell desktop computers. Performed installation and support of Windows for Workgroups 3.11 and Windows 95. Insured network connectivity to these computers with TCP/IP and IPX/SPX protocols. Performed phone and remote support. Followed up with end users.
Key member in a large, complex migration project from Lotus ccMail to Outlook97. Converted Windows 3.11 workstations to Windows 95 workstations. Large, fast paced environment.

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Field Service Technician Ii Resume

Denver, CO

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