It Support Specialist Resume
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Des Moines, IA
SUMMARY:
- I have 6+ years of IT experience.
- I have worked on several different helpdesks throughout my career where I have dealt with the general public, the company’s clients, and internal users.
- I have also worked at three desktop support positions assisting with end users’ PC hardware issues, PC software issues, and printer issues.
- I have also imaged PCs, replaced hardware, and upgraded PC hardware. I also have a bachelor’s degree in IT and acquired my A+ certification in the late summer of 2012.
EXPERIENCE:
Des Moines, IA
IT Support Specialist
Confidential
Responsibilities:
- Troubleshooting & resolving issues on internal company servers
- Creating & Managing users and computers via Active Directory
- Managing Backups of company servers via Symantec Backup Exec
- Imaging Thin Clients and PCs as needed
- Troubleshooting and resolving internal phone issues
- Creating and managing mailboxes on the exchange server
Des Moines, IA
Desktop Engineer - Tech Lead
Confidential
Responsibilities:
- Assisting in coordinating the project with the Team Lead
- Training new team members
- Writing Process Documents for new team member reference
- Imaging Pcs for the PC Refresh Project
- Deploying new PCs and Troubleshooting issues with the new PCs
Des Moines, IA
Desktop Engineer
Confidential
Responsibilities:
- Imaging of PCs for windows 7
- Deploying new windows 7 computers to users
- Troubleshooting issues with deployed Win7 machines
- Resolving issues with the newly deployed Win7 machines
- Documenting deployments for asset management
West Des Moines, IA
Desktop Support
Confidential
Responsibilities:
- Imaging of PCs for deployment
- Worked IT Work Request tickets for equipment changes/adds
- Worked IT Heat Trouble tickets for software/equipment Break/fixes
- Moving computers to proper OU via Active Directory
- Upgrading Laptops and Desktops for win7 deployment
- Maintaining/Fixing PC equipment in the IT workroom
Des Moines, IA
Helpdesk Tech Tier I-Second Level Support
Confidential
Responsibilities:
- Solved Issues with SumTotal's LMS via phone, chat, and email support
- Assisted with Password issues & Website issues with Confidential's LMS
- Cross Trained and provide 2nd level support to assist Administrators with Confidential's LMS
- Wrote 8 technical knowledge based articles per quarter to explain an issue and how to fix it
- Answering and documenting all tech support tickets
West Des Moines, IA
Helpdesk Tech-Tier I
Confidential
Responsibilities:
- Solved Software Issues using Remote Access & Other Tools
- Troubleshot & Solved Issues with Printers, MS Office, Windows XP, and Various Internal Wells Fargo Software systems.
- Assisted with network Password Issues on all Wells Fargo Software Applications and systems
- Worked with Internal Users, Wells Fargo Branches, and Retail Users to resolve desktop and software issues
- Answering and documenting all tech support ticket
Des Moines, IA
Helpdesk Tech Tier I
Confidential
Responsibilities:
- Called Wells Fargo clients to help with a software update for the Confidential 3750
- Acted as a liaison between clients and Wells Fargo to troubleshoot connection issues dealing with Confidential 3750
- Answering and documenting all tech support tickets
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