Supervisor Resume Laurel, MD - Hire IT People

PROFESSIONAL PROFILE:

A highly motivated hard working young adult with professional customer service skills and a year of managerial skills.
With responsibilities for assisting Store Managers in the interviewing, hiring, training, and maintaining records of all new employees, providing organizational and operational support in the development and execution of a successful work day.
Also coordinating key terms and procedures to maintain a healthy work environment and a positive relationship with customers.
Previously working with Confidential, Confidential as a Supervisor.
With over 10 years of customer service experience, over 5 years of professional Data Entry and with 2 years working in a fast pace call center, I am confident that I can provide value to your esteemed organization.

SKILLS:

EXPERIENCE:

Confidential, Laurel, MD

Supervisor

Responsibilities:

Assist Store Manager in the interviewing, hiring, training and maintaining records of all new employees.
Monitoring performance/customer service employees.
Managing sales floor to ensure courteous, accurate and efficient service
Complete weekly food and paper inventory
Maintain all databases and POS systems
Assist in daily cash management functions
Responsible for all aspects of store operations
Creating work schedules, delegating work, and evaluating employee performance.
Greet customers, providing prompt and helpful services, and handling customer complaints in a professional manager.

Confidential, Laurel, MD

Cashier

Responsibilities:

Verify accuracy of the customers’ bill and closed paid tickets
Direct customers who have additional questions or concerns to their Service Advisor
Receive Payments from Service and Parts customers and records the amount received
File repair orders
Assist in daily cash management functions
Operate the service telephone switchboard
Explained to customers the services being offered in the shop
Responsible for keeping the keys of the vehicle that is being repaired or serviced
Record all the payments done and are also responsible for the inventories of the parts inside the shop

Confidential, Laurel, MD

Call Center Representative

Responsibilities:

Made outbound calls to potential and current customers
Learned and performed consultative selling techniques in order to sell energy
Prospected, qualified and closed new accounts
Completed renewals on existing accounts
Corrected rejections and retained cancelled customers in order to meet revenue goals
Worked with local, unrestricted businesses to educate owners on the changes in the industry and the projected increases that will affect their bottom line.
Updates on customers account generally done on a Tablet
Make 90+ cold calling telephone calls
Coordinates sales effort with marketing, sales management, accounting, logistics and technical services.