Health Exchange Representative Resume MD - Hire IT People

SUMMARY:

I’m seeking employment opportunity that will provide me the opportunity to use my 14 years in customer service, technical support and researching. I have an eye for details, problem solving, and a team player.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Health Exchange Representative

Confidential, MD

Responsibilities:

MHC - Navigator/CSC Policy Training with Maryland State Department of Budget and Management, 2 year Certification
Answered phones to assists consumers with health coverage applications and issues.
Specialized in Medicaid and Qualified Health Plan applications.

Apparel/Fitting room associate

Confidential, Catonsville, MD

Responsibilities:

Facility Support

Confidential, Silver Springs, MD

Responsibilities:

Answer phones to repond to orders, general customer inquires, and customer complaints. Received complaints through phone calls, email, fax or letters, Dispatch facilities orders for wireless employees.
Contracted

Mortgage Consultant/Collections

Confidential, Columbia, MD

Responsibilities:

Consult with Mortgagers and try to setup a workout plan for them to save their homes, including income and expenses, recommending the best options: suggestions on alternative options to resolve the mortgagers financial needs
Collections

Sales Representative

Confidential, Laurel, MD

Responsibilities:

Technical Support/CSR

Confidential, White Marsh, MD

Responsibilities:

Technical Support/Save desk

Confidential, Tarboro, NC

Responsibilities:

Investigate and resolve customer’s problem, in hardware, billing, and Specialty accounts. Including sales representative.
Certificate of excellence First call resolution 2005
Certificate of excellence Retention 2005