Desktop Support Technician Resume

SUMMARY:

Familiar with MS - DOS, Microsoft Windows, Microsoft Office, Novell GroupWise, Active Directory, Remedy Magic Service Desk, Wisetrack, Micropath IMAC Asset Tracking System, and LANDesk Management Suite
Knowledge of PC setup and installation, as well as various peripherals, data entry, and file updating.
Experienced in system-operations and over 10 years of customer service.

PROFESSIONAL EXPERIENCE:

Desktop Support Technician

Confidential

Responsibilities:

Provide IT support for configuration, installation and software on Windows Vista, XP,7 and cloud 365 Microsoft Office, Internet related issues, Adobe products, Oracle, SAS and various applications.
Perform hardware installation for single/dual monitors, local printers, new seat computer installation, desktop configuration and maintenance on computers and related software.
Assemble, install and deploy new desktop/laptops and peripheral devices, with operating systems and application with standard cloned, ghosted images.
Install, assemble, configure, and troubleshoot computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware.
Remotely troubleshoot issues with Magic Landesk Monitor network connectivity; Assist users with hardware/network problems.
Install computer hardware components, hard drives, optical drives, memory, video cards, mother boards, card readers and network cards.
Use Active Directory Account and Resource Management to add, delete and create user account on the domain; Add computer to HHS domain.
Used CPES security to re-image laptops and desktops; Use UIU (Universal Imaging Utility) to create images

Refresh Technician

Confidential

Responsibilities:

Use Norton ghosting to re-image laptops and desktops; Use UIU (Universal Imaging Utility) to create images
Assemble, install and deploy new desktop/laptops and peripheral devices, with operating systems and application with standard cloned, ghosted images.
Perform hardware installation for single/dual monitors, local printers, new seat computer installation, desktop configuration and maintenance on computers and related software.
Install, assemble, configure, and troubleshoot computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware.
Install, assemble, configure, and troubleshoot computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware.

Asset Management

Confidential

Responsibilities:

Scanned inventory data onto excel spreadsheet to manage the IT asset throughout its life cycle.
Managed assets properly after going offline to ensure they do not get lost prior to reaching the vendor pickups.
Gathering detailed hardware and software inventory information to make decisions about hardware and software purchases and redistribution.

Inventory Specialist

Confidential

Responsibilities:

Inspected technical equipment and existing inventory.
Obtained, moved, and sorted products, materials, containers, and orders.
Disposed completed or defective materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks.
Measured, weighed, and counted products and materials.
Recorded product, packaging, and order information in appropriate tracking logs.