Customer Support Coordinator Resume Chesapeake, VA - Hire IT People

PROFESSIONAL SUMMARY:

Dedicated Customer Service professional with over 10 years of experience who leverages initiative and resourcefulness to deliver excellence in meeting business goals.

TECHNICAL SKILLS:

Advanced Microsoft Office skills Excellent people skills Windows 7, 8, and 10 Highly organized CompTIA A+ Certified Detail oriented Accustomed to handling sensitive Advanced problem solving skills confidential records Highly proficient Multi - Tasker

WORK HISTORY

Confidential, Chesapeake, VA

Customer Support Coordinator

Served as dedicated representative for brokered clients and high volume customers.
Interacted with all departments of the company to insure smooth, uninterrupted serviced for 1st Tier clients.
Created manifests, work orders, delivery requests, and credit memos.
Reviewed daily manifests and delivery schedules to insure that 1st Tier clients received priority service.

Confidential, Phoenix, AZ

Customer Service Claims

Working in a high volume, fast paced call center taking complex and escalated calls for Auto and Homeowners Insurance.
Communicating with customers, Insurance Companies, and Attorneys to open, document, and resolve claims.
Consistently achieved 90% or higher ratings on Customer Satisfaction Surveys and internal reviews.
Mentored fellow employees.

Confidential, Gilbert, AZ

Customer Service/Sales Assistant

Worked in a fast paced Health Insurance call center assisting Sales Agents licensed in Arizona, Florida, and Texas.
Screened customers, completed preliminary applications, documented medications, and answered customer questions concerning private label Health Insurance as well as Medicare A, B, and D.
Pre-qualified customers and escalated calls to Sales Agents.

Confidential, Ft Myers, FL

Customer Service Representative

Retrieved orders from the Internet, Fax, Email, and phone. Entered orders into Quickbooks and NetSuite. Invoiced orders in Quickbooks and forwarded to customers with attached PoD.
Assisted customers with orders for supplies and consumables. Also, processed warranty and repair claims.
Responsible for all aspects of the company’s EDI, B2B, and 3PL enterprise.
Set up and maintained company PC’s, laptops, tablets, cell phones, and AV equipment. Maintained network and telephone systems.

Confidential, Ft Myers, FL

Customer Service/Sales Specialist

Provided outstanding customer service and sales to customers by assisting them with identifying problems, troubleshooting and recommending solutions.
Consistently ranked in top 10% in store sales and customer satisfaction.
Maintain store presentation and inventory at or above acceptable levels.

Confidential, Sarasota, FL

Merchandising Coordinator

Responsible for insuring that all merchandise displayed on client shelving conformed to established company standards for placement, visual appeal, quantity, etc.
Daily monitoring of Merchandising Reps to insure that merchandise was picked up, delivered to stores, and placed in a timely manner according to company guidelines.
Documented discrepancies and followed up with Reps to account for shortages/overages and missed or late appointments.
Inputting hour, expenses, and adjustments for Reps into Payroll system then verifying the accuracy of payroll before transmitting to payroll service.