TECHNICAL SKILLS:

Hardware: Router, Hubs and Macintosh

Software: Edition Windows XP & Windows XP Home, Office 2003 Suite, Office 2007 Beta Suite, Windows 2000, Windows 98, Windows NT 4.0. Windows 95, Office 97/Office 2000, A++, Lotus 1 - 2-3, Power Point in Windows XP Environment, Microsoft Access, Windows 3.1, Word-Perfect 6.0, Excell-2000 and Word 2000.

PROFESSIONAL EXPERIENCE:

Confidential, Washington D.C

PC Desk side Technician

Responsibilities:

• Receipt/ Asset control of systems for deployment
• Validate SW inventory of target system and insure “build to order” accuracy of replacement system
• Correction of discrepancies identified, and root cause analysis to prevent future discrepancies
• Setup replacement workstation at user location
• Test and Confirm customer satisfaction
• Remove and execute asset control procedures to excess the refreshed target system
• Replace aged IRS equipment and outdated software
• Repair day to day operations
• Installation:
• Move/Add/Change equipment processes;
• Enterprise Service Desk Referrals (KISAM tickets)
• Routers and wiring

Confidential, Washington D.C

IT’S Tech

Responsibilities:

• Deployment of NASA Desktop, laptops, printers.
• We had taken setting up NASA employee equipment to new areas located at the Washington D.C. 300 E Street locations.
• We mapped user back to the printers per there locations.
• We also had Mac user needing to be setup.
• We had over three hundred systems needing to be setup per the location per different floors

Confidential, Washington D.C

IT’S Tech

Responsibilities:

• Deployment of NASA Desktop, laptops, printers.
• We had taken setting up NASA employee equipment to new areas located at the Washington D.C. 300 E Street locations.
• We mapped user back to the printers per there locations.
• We also had Mac user needing to be setup.
• We had over three hundred systems needing to be setup per the location per different floors

Confidential, Washington D.C

IT’S Tech

Responsibilities:

• Deployment of NASA Desktop, laptops, printers.
• We had taken setting up NASA employee equipment to new areas located at the Washington D.C. 300 E Street locations.
• We mapped user back to the printers per there locations.
• We also had Mac user needing to be setup.
• We had over three hundred systems needing to be setup per the location per different floors.

Confidential

Practice Manager

• Serve as a primary responder for Authorized Support customer incidents, taking ownership of client support issues, interacting with and maintaining communication between customer partners and all support participants and tracking, incidents through resolution.
• Receive and Log customers calls verify contract coverage and software release level, perform initial problem determination and triage call to appropriate time frame.
• Set and manage end user expectations in accord with SLA schedule associated with the determined incident severity.
• Follow established procedures and policies for performing responsibilities managing client relationship and acquiring required product training and certification.
• Working with MacAfee, blue coat customers. Contribute to knowledge Base
• And distribute technical information.

Confidential, Silver Spring, MD

IT Computer Specialist

Responsibilities:

• Change SEI backup Tape for SEI server SEI - DEV
• New installs with SEI upgrades to systems, Abode Reader, Adobe Professional Standard, Trend Micro Scan, Scotland Yard- Time Attendance software
• Deployment of New SEI- computers
• Setting up the users in Microsoft outlook exchange
• Keeping database inventory- Software Inventory, Hardware inventories using Microsoft Excel 2007 + 2003
• Delivery of SEI mail for different suites, Suite 1350, 1305, 450, 405
• Setting up conference meeting using laptops plus projector plus projection screen.
• I am in contact with CDW vendors for ordering the computer hardware or software that’s needed for Confidential . I will ask for a quote once approved that will be changed into an order.
• I am also in Contact with Ameritel another vendor’s for all Canon related Printer items. I will call the vendor when we are running low on toner for all seven printers for this command. I also keep a data base for all the toner located in the server room.
• Re-cabling Accounts Office to clear cable from floor

Confidential, Silver Spring, MD

Responsibilities:

• Receive AITQ Task Chart from the Vice President or SEI Staff.
• Prepare a label for the originals and copies; this will include the Name of the competition, the CFDA number, the billing code, and the application closing date.
• Prepare hanging folders and number the manila folders with ACC/E-Grants assigned application number for storage of the original application.
• Organize storage shelving units with competition name and application number to store the copies of the application.
• Request an approved screening form the SEI lead and duplicate the screening form using colored paper to differentiate from other competitions.
• Notify the Department of Education’s ACC(Application Control Center) about the upcoming competition; provide the CFDA number and the closing date to the ACC personnel.
• Check with task lead to find out if the applications are being submitted via” c grants or grants.gov”
• Applications submitted via e-grant are not to be printed until 4:31pm EST on the closing date since the applicant may make numerous changes up until the 4:30pm EST closing.
• Applications submitted via grants.gov can be printed as they arrive in the queue, but must be fine line checked as there could be multiple duplicates.
• Resolving Electronic Application with Download Issues/ Screening Procedures:
• Post Review Procedures:
• Receive the Technical Review Forms( TRFS) and/ or Panel Summary forms from the SEI lead.
• Verify that all reviewers’ TRFS have been collected and completed.
• Make sure the label and/ or cover page on each TRF states the applicant name and PR/Award# and any other information requested by CM. ( The SEI lead shall provide a copy of the TRF and information to be checked during proofing prior to proofing).
• Make 3 copies of each TRF and Panel Summary form. One copy will be filed with the original application, one copy to Applicant Authorizing Official (AO).
• Proof each Technical Review Form and Panel Summary form for each application.
• Return the original and copies to the Grant Supervisor.
• The Grant Supervisor will proof the copies received against the originals for quality control (QC).
• The Grant Supervisor will place together the original TRF, a copy of the TRF and the Original Application, and forward them to the SEI lead for review.
• Two sets of copies TRF’s are filed in the secured room until the competition slate is received and authorized.

Switchboard Operator

Confidential

Responsibilities:

• Operate Switch Consolidated Telephone Operations Facility.
• Assist Customers in making moral or authorized calls. Make sure all Customers are provided with the best service we can provide.
• Keep good phone log records; update new phone log records everyday.

PC Technician

Confidentia, West Annadale, VA

Responsibilities:

• I have a strong knowledge of computer equipment in a networked PC environment, troubleshooting techniques, PC hardware/software offerings and LAN-Connections assistance
• I am a PC Technician, working on the Migration for EDS/NMCI Quantico Marine Base; I am deploying systems.
• I assist in the system migration of Dell desktops or laptops. I provide hands-on Technical, as well as hands touching the systems; joining the system over a new domain, after the share data has been transferred.
• I provide the customers with the best service, making sure all the information copied is correct and working properly.

Document Specialist

Confidential, Washington, D.C

• I have used Remedy for customer support Help Desk. I install Adobe Acrobat as well as Adobe Acrobat Reader on customers machine. I install PDA, Palm OS and Pocket PC for existing customers. I also have experience with the Outlook/Exchange software.
• I have a strong knowledge of computer equipment in a networked PC environment, troubleshooting techniques, PC hardware/software offerings and LAN-connections assistance.
• Work on multiple tasks concurrently and prioritized workload.
• Perform preventative routine maintenance task and replacement of components using provided spares.
• Answer main Customer Service Representative help-desk primary phone line.
• Assist seat manage customers when they are locked out of their computers or have forgotten their passwords.
• Keep updated ITSR Documents monthly, which is a document that is approved by managers for the computer software to be installed on seat manage computers. Add local printers, add, move or change email address on the Network.
• Maintain and keep records for NCTSWASH Military Mission Users. Maintain folders on new Mail Accounts by way of Account Request Form.
• Maintain to networks (NDW), Naval District Washington, DNHN Don HQ, navy, mil
• Maintain Escort Badges for Escorts and Non Escorts.

Document Specialist

Confidential, Washington, D.C

Responsibilities:

• Manage Customer Support Help-Desk for Spar-War/Naval District Washington Customers.
• Assist Spar-War/NDW Customers with installing software, upgrades; ghosting systems.
• Add Printers to LAN-Networks plus local printers.
• Check six hundred forty-seven computers for W2K Compliance.
• Click-net over five hundred computers to make sure systems were running complaint. If systems were too slow sixty mega-hertz or less replaced.
• Managed seat manage computers for Spar-war/Naval District Washington. Perform rollout of over three hundred Dell Computers,
• Maintain Computer Database for seat manage computers using Microsoft Access.
• Worked with Routers, installing fiber Optic cables, pulling LAN-lines, working with Cat 5 pulling cables. Setup Computer Racks.
• Work with VTC-Video Tele Communication Conference. Set up equipment for customers to view via Videoconference, plus speaking via mic.

Computer Specialist

Confidential, Washington, D.C

Responsibilities:

• Maintain control of all incoming material in-house or customer related.
• Examine shipments; verifies receipts to ensure proper quantities are received.
• Barcode computer hardware received in from UPS, FED-EX, RPS

Materials Handler

Confidential, Washington, D.C

Responsibilities:

• Maintain control of all incoming material in-house or customer related.
• Examine shipments, verify receipts to ensure proper quantities are received.
• Operate and maintain various transporters and hand-tools, including electric forklifts.
• Maintain and update excess inventories database. Perform graphic skills on a limited basic.
• Maintain and track the monthly paper reports.
• Prepare and submit a monthly status report.
• Barcode computer hardware received in the UPS, FED-EX.RPS.
• Help prepare DD-Forms 1348-1 Documents in conjunction with Automatic Release Data (ARMS’S)
• Letters - Track Item on 1155, 2276 and 1149.