SUMMARY:

• Successfully plan and manage large or small projects, resources, timelines, and budgets in a fast paced environment.
• Effective collaboration with internal and external clients.
• Exceptional organizational skills, streamline processes to improve productivity.

TECHNICAL SKILLS:

Microsoft Office: Word, Excel, PowerPoint, Project, Access, Outlook, Lotus Notes, SharePoint, PeopleSoft, EPIC, Crystal Reports, Reports 9.0, ARS 4.0, Remedy, HRIS, ADT, Ariba, eProcurement, Plateau LMS, Pathlore LMS, Saba, SAP, SuccesFactors, Tableau, Sum Total, Captivate, Lectora

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

Administrative Analyst

Responsibilities:

• Assists with the development and coordination and planning of IS training projects, system training, educational tools, and materials.
• Coordination of training schedules, registration, supply ordering and general documentation.
• Compiles excel reports for management review.
• Works with vendors on billing issues, product deliverables and customer inquiries.
• Performs OSR administration duties including status inquiries and order management and resolution relating to goods and service billing.

Confidential, Charlotte, NC

Associate Training Coordinator/Scheduler

Responsibilities:

• Coordinate the daily operational needs of the learning center and vendor management.
• Global Interactive virtual learning scheduler, first point of contact training and logistical planning, SAP training creation/upload, learner enrollments, cancelation, and system permissions.
• Liaison with Sr. Training instructors, internal training departments to ensure accurate and relevant information is communicated to contact instructors and training center participants.
• Maintain relationships with internal project teams, external vendor companies and training instructors.
• Update/closeout training records for employees and compile reports and statistics for review

Confidential, Charlotte, NC

Implementation Consultant

Responsibilities:

• Coordinate activities and resource in support of large and small - scale projects.
• Gather business and project requirements and report project status. Identify production issues and resources to provide solutions to avoid project delays.
• Update SharePoint with stakeholder project documentations, group information and conduct system workflow audits, assure all workflow phases are executed in a timely manner. Serves as single point of contact for project tracking and project status updates and completions.
• Facilitate bi-weekly meetings with Collection, Loss Mitigation, Tog, QA, UA and technical associates to gather and solidify business requirements throughout production.

Confidential, Fort Mill, SC

LMS-Training Administrator

Responsibilities:

• Manage security (access control, permissions) for LMS database and ensure data integrity using templates and schemas.
• Troubleshoot database performance issues and tune objects. Set up traces and profiler to troubleshoot performance issues.
• Analyze deadlocks.
• Diagnose issues on the server proactively Respond to business needs, technical needs concerning Learning Management applications, and access training.
• Collaborate with developers, network administrators, system administrators to implement secure, reliable database environments.

Confidential, East Hanover, NJ

Learning and Training Specialist

Responsibilities:

• Lead activities related to training processes, including the planning and administration of training seminars and initiatives for the pharmaceutical and medical audience, health providers and educators.
• Creation of eLearning initiatives for the Drug Regulatory Affairs department, this allowed us to train our global groups while keeping travel costs to a minimum.
• Create and develop curriculum for web-based tutorials, manuals, and eLearning web-based modules.
• Ensure that training content and methodology is current and in accordance with FDA regulations, ICH/GCP guidelines, and SOP requirements.

Confidential, Morristown, NJ

Business Center Coordinator/Training Coordinator

Responsibilities:

• Oversee the daily operation of the Business Center and service the customers, to ensure customer satisfaction.
• Assist the Operation Manages, Regional District Manager and Honeywell Learning Administrator in the daily operations of the center, process credit accounts, purchase orders, invoicing and collection account.
• Organize meetings/training classes for 50-100 participants, follow-up with hotel and other industry and third party contacts.
• Responsible for upkeep and maintenance of the employee/Human Resource files.
• Process and submit payroll, union and non-union site.

Confidential, Morris Plains, NJ

Director of First Impressions

• Franchise Sale Office/Operations and Franchise Development Front end person; provide administrative back up and support for Operation Department, Member services.
• Prepared and maintained executive correspondence, compose administrative documents and spreadsheets.
• Expedite weekly experience reports for executive staff and contract trainers.
• Process billing for all operational departments/check request and check reimbursements for individual franchise offices.
• Assemble and up-date company systems, Directories, Rosters, Manuals for mass mailing for new brand vendors.
• Facilitate the development of various projects and franchise events including management academies, fast track and technology training classes throughout the states.

Confidential, Whippany, NJ

Data Entry/Administrative Assistant

Responsibilities:

• Steel fabrication, construction material supplier-Data Entry, blueprint take offs, estimating steel purchase amounts required for each construction projects.
• Overflow assistant for shipping and receiving department, scheduling and routing tractor trailer transports.

Confidential, Macon, GA

Tanker Driver/Admin Assistant

Responsibilities:

• OTR-DOT USA Interstate repair crew (Georgia, Florida, Mississippi, Pennsylvania) Process weekly timesheets, per-diem for all site employees.

Confidential, Macon, GA

Container Inspector/Lock & Load Trailer Jockey

Responsibilities:

• Scheduling process for all freight bill lading paper work for international shipment. Verify cargo securement and release load for shipment according to DOT regulation.

Confidential, Macon, GA

Liquid 02 Driver/ Respiratory Technician

Responsibilities:

• OTR Delivery and setup of O2 Concentrators and equipment.
• Process ticket for new patient supply orders and refill order request.
• Provide patient education on product and services.
• Update and maintain federal, state and local compliance.