Sr. Staff Technical Support Resume

SUMMARY:

Implement any changes assigned to ITO for production and development environments.
Responsible for troubleshooting & escalating real - time alerts in a large scale environment.
Work with application groups to streamline change ticket command and procedures
Help troubleshoot critical issues and run tech lines to resolution
Troubleshoot a wide variety of problems on Windows, Linux and AIX servers
Develop PowerShell,Perl, and Bash scripts to automate day to day tasks
Work with new employee’s to develop skills and grow their knowledge base.
Consistently strive to be a valuable team member and precipitate a team mentality amongst my peers and junior staff members.

TECHNICAL SKILLS:

Programming: C#, PHP, HTML, PowerShell, Perl, Bash Shell Scripting, Assembly, Java, Prolog, C/C++,LISP, Python, CSS, JavaScript

Software: Windows Server 08-12r2, Unix/Linux 6/7, MS Visual Studio, MySQL, Apache 2.1/2.2, VSphere, and ESXi, iOS, OSX, git, BitBucket, WordPress, Exchange Server, Active Directory, WordPress

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Staff Technical Support

Implement any changes assigned to ITO for production and development environments.
Responsible for troubleshooting & escalating real-time alerts in a large scale environment.
Work with application groups to streamline change ticket command and procedures
Help troubleshoot critical issues and run tech lines to resolution
Troubleshoot a wide variety of problems on Windows, Linux and AIX servers
Develop PowerShell,Perl, and Bash scripts to automate day to day tasks
Work with new employee’s to develop skills and grow their knowledge base.
Consistently strive to be a valuable team member and precipitate a team mentality amongst my peers and junior staff members.

Confidential

IT Support Technician

Setup automated updating and configuration of OS images
Streamlined & automated most of the employee onboarding process
Assisted with router & switch configuration
Active Directory & Exchange Management/Administration
Managed company IRC chat server

Confidential

IT Support

Tech Support in a Linux server environment
CentOS, Apache, MySQL, PHP troubleshooting and administration
Configuring/troubleshooting DNS for shared, dedicated & virtual servers
Resolve security breaches to customer websites

Confidential, Texas

Tech IT Help Central Residence Hall Support

Use advanced malware removal techniques (Non-removal tool based).
Repair corrupt OS (Window, Linux, & OSX) environments.
Troubleshoot wired & wireless network connections.
Setup third-party hardware & software.
Develop leadership and supervising skills.
Install and configure OS’s and initial software setup

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