Retail Associate Resume , Baltimore, MD - Hire IT People

SUMMARY:

Demonstrated the ability to handle incoming and outgoing calls while greeting and directing multiple phone lines to the right department.
Capable of organization, priority, and scheduling for the departments while still maintaining the reception area.
Exhibit the ability of performance of being dependable, reliable, and responsible for effectiveness of professionalism.
Greet guest properly as well as direct guest to the proper department while obtaining information for the departments about the clients.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Baltimore, MD

Retail Associate

Responsibilities:

The ability to provide excellent customer-service while maintaining a professional demeanor.
Greeting customer with a smile, providing customers with assistances per request/ up-selling products while giving accurate information.
Advising the customer on a particular item, or assisting a customer on how to utilize the products provided while having the ability to multi-task.

Confidential, Baltimore, Maryland

Church Clerk- Volunteer

Responsibilities:

Managing the daily operation of the church.
The ability to increase the marketability and public advertisement.
Increase the Church satisfaction by building rapport with church members.
Responsible for maintain Church calendar and various events going on throughout the year.

Confidential, Cockeysville, Maryland

Technical Support Agent

Responsibilities:

Ability to be clear and confident in your delivery with a client while maintaining quality customer service.
Obtaining client information and determining if they meet certain criteria helps agents follow through as well as follow- up with clients.
The ability to take control of any situation by certain techniques helps resolve any situation.
The skills used for example: active listening, empathy, and repeat client information back, etc. help us build a rapport to better communicate more effectively.

Confidential, Glen Burnie, Maryland

Office Service Clerk

Responsibilities:

The knowledge to explain the basic responsibilities to workers in other offices and agencies, clients or their representatives as well as to the general public.
Ability to update and maintain files, logs, schedules, and records, Date entry, type correspondence, reports, and other material
The skill to learn new software system quickly and accurately while processes and issues permits, licenses, vouchers, exemptions, etc.

Confidential, Baltimore, Maryland

Customer Service

Responsibilities:

Made warm calls to automotive prospects.
Informing prospects of the new deals and events the dealership had running during the particular month.
Scheduled appointments for follow-up with clients.
Communicated product knowledge to customers over the phone.

Confidential, Baltimore, Maryland

Data Entry/ Administrative Assistant

Responsibilities:

Followed-up with customers to ensure that their needs are met and questions and concerns are resolved.
Updated customer information, contact information, case actions/history logs, and records using a state-wide automated system; provides case status information.
Fulfilled requests by clarifying desired information; completed transactions; forwarding requests.

Confidential, Baltimore, Maryland

Front Desk Agent

Responsibilities:

Greeted, registered, and assigned rooms to guests of hotels or motels.
Verified customers' credit, and establish how the customer will pay for the accommodation.
Made and confirmed reservations.
Issued room keys and escorted instructions to bellhops.