SUMMARY:

Seeking a challenging position that will display and broaden my skills in areas such as networking security, intrusion detection, and systems administration.

• Over 20 years working in the telecommunications and IT field. Directed and supervised construction, installation, and maintenance of fiber and cable systems.
• Working knowledge of securing Microsoft Windows servers workstations utilizing STIGs, Group Policy, and other tools.
• Solid knowledge of systems administration and LAN/WAN support under Windows 2003/2008/2012, XP, Vista, and Windows 7.
• Basic Linux knowledge.
• Operated and maintained various voice systems, such as 1A2 and ONYX key systems.
• Configure, monitor, and troubleshoot Video Teleconferences (VTCs).
• Experience with Cisco routers/switches and Brocade switches.
• Knowledgeable on Wireshark, Snort, FTK, Encase, Arcsight and Splunk.

PROFESSIONAL EXPERIENCE:

Confidential, Ft. Detrick, MD

IT Specialist

• Ensure all systems/applications and network device vulnerabilities are addressed by deploying the latest Defense Information Systems Agency (DISA) STIGs, Gold Disk/Security Readiness Review (SRR) scripts, and all applicable security checklists.
• Develop Plan of action and milestones (POA&M) to address new vulnerabilities that may have an adverse effect to systems/applications.
• Develops communications such as briefings, talking points, memoranda, and weekly status reports.
• Manage and maintained local area networks, automated systems or servers, and a variety of hardware and software.
• Provide technical support and training to customers in the areas of hardware, software, and network utilization.
• Maintain local telephone service, voice and video networks, telephone switches or servers, and cabling infrastructure.
• Monitor firewall traffic in response to network connectivity issues.

Confidential, W. Bethesda, MD

IT Specialist (Network)

• Troubleshoot network problems. Analyze network workload patterns. Monitor network capacity and performance. Run network diagnostics.
• Develop and implement configuration management plans and adhere to systems development life cycle. Develop requirements for the acquisition of network hardware, software and services.
• Develop backup and recovery procedures.
• Install, test, maintain, and upgrade network operating system software.
• Ensure adherence of security policies in the delivery of network services. Maintain STIG compliancy of network devices and assisted IA Plan of Action & Milestones (POA&M) process.

Confidential

IT Specialist (Network)

• Analyze, modify, and design information technology networks, systems, or facilities. Review user requirements submitted in various forms.
• Prepare Statement of Work or Engineering Installation Plans, which includes Bill of Materials, technical specifications, cost estimates, and test procedures.
• Review contractor proposals and related contract documents to ensure technical accuracy, and effective fulfillment of user requirements at minimum costs.
• Perform instrumented tests and acceptance of installed systems, network, or equipment as needed. Complete site surveys to explore user information systems requirements and possible courses of action.

Confidential

Data Center Engineer

• Manage engineering and operations tasks to insure 24/7 availability of government owned data center. Provide on - site, real-time leadership and decision making to assigned engineers from multiple contracting firms, in coordination of planning, installing, maintaining and securing a complex data center environment.
• Monitored applications, systems, and servers with Big Brother and Tivoli monitoring tools.
• Provide engineering recommendations and improvements with respect to process and organization.
• Initiated incident management procedures for unavailability of services and performed escalation procedures when needed.
• Work tracked and documented using Remedy ticketing system.

Confidential

Data Center Engineer

• Perform surveillance of data storage and mail servers homed on a Unix/NT platforms for 24/7 availability government owned data center in support of DOD customers.
• Monitor critical secure and non-secure network connections of primary and secondary secure sites. Investigate and troubleshoot Unix/NT servers and network connectivity problems.
• Assign individuals or teams to handle network/server issues and escort non-cleared personnel on site as needed.

Confidential

Software Update Technician

• Monitor and evaluate FTTP network performance data via tools as INMS, PON NMS. Resolve network problems and take action to improve network performance. Troubleshoot and isolate failed assemblies, connections, and other components of network hardware including Tellabs & Motorola ONTs. OLTs, PON Cards, Cienna Wavesmith, ATM, FDH.
• Monitor and troubleshoot T1 and OC3 connections, digital cross connects, fiber cuts. Troubleshoot all fiber optic voice related issues, i.e. T1's (TR-08 and GR-303 architecture) between OLT, DSX, ERX Edge Routers and Switches.

Confidential

Computer Technician

• Troubleshoot and repaired desktops and laptops.
• Set up secure wireless networks for residential customers.
• Installed hardware in desktops and laptops such as hard drive and memory.
• Performed virus and spyware checking and removal services.
• Executed software installation and or upgrades such as Microsoft XP and Vista.
• Installed and replaced components of RADIENT POS systems for business customers. Performed data backup and recovery for residential customers.

Confidential

JWICS NOC Technician

• Configure, monitor, and troubleshoot Video Teleconferences over the JWICS network of approx. 226 sites using VC wizard GUI, Tandberg Management Systems, Telnet sessions, MCU/MGC conference multiplexing software, and Cisco or Macroni hardware.
• Troubleshoot and maintain Primary Virtual Paths and Circuits (PVP/PVC) using Macroni software.
• Troubleshoot IP network and network topology drawings to isolate faults and restore or escalate to next tier for resolution.
• Worked with encryption devices such as Fastlane and Taclane.
• Track videoconferences through SIEBEL ticketing software.

Confidential

Sr. Information Technology Technician

• Perform site surveys, design reviews, cost estimates, prepare and review engineering drawings of work pertaining to telecommunications systems.
• Prepare comments on exterior/interior telecommunication facilities, infrastructure, cabling plans, and design drawings.
• Determine customer communications requirements, provides alternatives including cost, and provides project specific Technical Specifications and Statement of Work to construction engineers/ contractors.
• Plan engineering studies and recommendations regarding problem resolutions to include preparing and reviewing cost estimates.

Confidential

Refresh and IMAC-D Technician

• Install Dell equipment and primary printers, load software applications and images, perform data migrations, and configure end user settings.
• Ensure connectivity to network using ICMP. Set up IP addresses with subnet mask to default gateways & DNS servers and set up workstation to access IP addresses dynamically.
• Ensured high quality of work and documentation. Provided professional, courteous and respectful customer service.