SUMMARY:

• To obtain a job in a challenging position to utilize my skills (Cisco routers, Cisco Switches, Windows OS 2008, 7, Vista, 2003, 2000, XP, NT, 95 and 98 as well as Microsoft Office Suite, Photoshop), within a competitive and progressive company that offers advancement opportunities.

TECHNICAL SKILLS:

• System Analysis and Design
• Cobol I and II
• C++ I and II
• Visual Basic I
• Systems Development and Implementation
• Systems Programming
• Computer Assembly language
• Data Structure
• Large Scale Info Proc System
• Data Communications
• Data Base Mgmt Systems
• Operating Systems (UNIX
• Windows 98/2000/ME/XP/2003/Vista/7)
• Microsoft Office Suite 98/2000/XP/ 2003/2007/2010 )
• Microsoft SharePoint 2003
• Microsoft Project
• Visio 2K/XP/07/10
• Lotus Notes
• MCSE and MCDST
• A+ Hardware and Software
• Quicken
• QuickBooks
• Track - it 6.0
• SIP
• VMware
• VOIP
• Astaro Firewall
• Symantec Backup Exec
• OPManager
• Photoshop
• Adobe Creative Suite4.

WORK EXPERIENCE:

Confidential, NJ

Desktop Support Technician

• Install newly purchased computers and peripherals, assist clients with any IT needs while on site. Install, configure and help support third party software applications. Troubleshoot any hardware issues to servers, desktop computers, laptops, printers, routers / switches, and any electrical device on site. Support to offsite employees with issues related to Remote Access (VPN), Outlook.
• Provide technical support in daily issues such as password reset, applications support, network connectivity and printers. Troubleshoot any issues related to the Phone System, Voicemail System and PBX maintenance. Provided technical assistance to the Network Administrator in issues related to the Servers (Domain Controller, Exchange, SQL Server, File Server, SharePoint), Firewall, SMTP Proxy, Anti Virus (Symantec Endpoint Protection) and Backup Systems (Symantec Backup Exec). Provide regular maintenance to the Production Scanners as well to all the Production and Personal Printers. Operate, setup and Test Audio - Visual System. Manage and operate company Access Control Security System.
• Train new employees and set up all the technology based on the job description.
• Work with the IT Director in projects that requires technical research and testing prior any final implementation. Prepare network reports as needed it.
• Analyze and Virtualize part of IT Infrastructure using VMWare, wire/set up networks as needed.
• Servers monitoring and create daily reports.

Confidential, NJ

Systems Administrator

• Support 25,000+ desktops (HP D530) running Windows XP Professional and 600+ servers (HP ProLiantML570G3Servers) running Windows 2000 - Remote Support of 20,000+ retail Smith Barney users via Altiris Deployment Console and Phones - Server Hardware monitoring using HP System Insight Manager (SIM) Monitoring Console Arc Server Backup system setup. Work with third party Vendor in order to resolve any hardware issues to Desktop Computers, laptops, printers and scanners.
• Troubleshoot any LAN and WAN printing issues, support Microsoft Office XP.
• Resolve any user’s log on issues and also assigned proper permissions to folders.
• Provide technical support to the PBX and Voice Mail System and escalate unresolved issues to the appropriate Vendor.
• Designed, configured, and install Windows Operating Systems to Local customers.
• Restructured and reintegrated LAN, including wireless connections for a small office, as well provided computer training for all employees on word processing, spreadsheets, and outlook.
• Working towards the CCNA certification.

Confidential, Holmdel, New Jersey

Helpdesk Support / Advance Tech Support

• Interact with customers by phone (using Confidential call Tracking Software) or e-mail concerning various home networking issues; provide hands on support of customer care initiatives such as automated provisioning, online billing, order tracking and detailed account management. Computer hardware installation/troubleshooting, DHCP, DNS and TCP/IP configurations and connect existing networks to the VOIP telephone adapters. Troubleshooting home networking issues, (LINKSYS, DLINK, MOTOROLA) routers configurations, PBX systems, phone adapters, home wiring, and configured fax to work with VOIP. Responsible for closing escalated trouble tickets for Customer Care. Provide hands on support of customer care initiatives such as automated provisioning, installation, online billing, technical support and detailed account management. Using knowledge of SIP flows to troubleshoot problems (outbound, inbound calls, choppy audio, Fax issue, Caller ID issue, Voicemail Issue). Connectivity testing to Accelerators’ ports using PING, TRACERT and ARP.

Confidential

Systems Administrator and Helpdesk Support

• Administer the LAN of the center and perform certain duties such as create user accounts and maintain secure the network. Administer the Domain Controller, Exchange server, and the ISA server in the LAN. Configure one of the servers for VPN sessions for the managers department. Configure DNS, DHCP, and WINS for a server in a new LAN as customer needed. Assign the appropriate permissions to some folders located at the servers used by the manager and users. Technical support for the sales executives and the manager department’s as they needed in the school. Configure the classroom with the specific configurations as needed by the course to be dictating at least once a month.
• Install Windows 2000 Professional; configure network protocols; NTFS permissions, diagnosing and troubleshooting; backup and data storage; Windows 2000 disk management.
• Install Windows 2000 Server creating and administering user and group accounts; configure TCP/IP protocol suite; interoperability with Novell NetWare; administer file and print services.
• Active Directory design and implementation, manage and administer group policy configuration; implement and configure Windows 2000 security options, diagnose and troubleshoot.
• Network (LAN/WAN) design and architecture; install and configure Windows 2000 DNS, WINS, and DHCP servers.
• Monitor the Print server on the LAN and troubleshoot any problem related to printers
• TCP/IP installation; IP addressing and sub netting; diagnosing and troubleshooting.
• Install and configure Routing and Remote Access (RAS), Network Address Translation (NAT), Internet Connection Sharing (ICS) and Virtual Private Network (VPN).
• Windows 2000, Windows NT, Windows 95/98, MS-DOS.
• Install and configure motherboards, modems, SCSI and peripheral devices; upgrade memory, adapters and other hardware; Ethernet hubs and routers; network cabling
• Install, configure, and administer Microsoft Office.

Confidential, Plainfield, New Jersey

Business Manager and Help Desk Administrator

• Manage the entire company using QuickBooks and look for new customers accounts to increase the company profits. Supervise the employees working under the company in order to satisfy the customer needs. Hire new people and train them as needed. Do the accounting, legal documentation, and bookkeeping for the company including all the monthly reports to the IRS department. Do the payroll report calculating weekly earnings of every employee. Meet with the manager’s customers to improve the quality of service offer by P V Bros Inc once a week. Keep all the insurance and paper work up to date in order to run the company legally by the government.
• Configure and support the small LAN of the company composed of several computers and some printers.
• Spanish interpreter for the administrative personnel as needed.