SUMMARY:

• Systems Administrator, Mid to Senior Level, with over 15 years of experience in systems administration, virtualization, management/leadership, and technical innovation. Touching on system Engineering.
• Experienced in deploying virtual networks and upgrading/maintaining systems, including hardware, software, networks, servers, and peripheral equipment. Interpret Electrical/Mechanical Schematics.
• Electrical test equip I/e multi - meters, Inspection of Electrical and mechanical parts and components, Auditing and reporting on Discrepancies.
• Change management. Among the best in troubleshooting technical issues combined with outstanding customer service skills with excellent relationship building.
• Precisely evaluating & defining technical requirements to bypass future technical issues.
• Consistently recognized for my attention to detail, efficiency and accuracy oral & written communication skills, performance analysis, strategy development, and creating an environment for teamwork to thrive.

TECHNICAL SKILLS:

• All Windows OS Versions and Mac and Management
• Windows 7 - 8-10
• Server 2003
• 2008
• 2012 R2. SharePoint. MS SQL and Exchange 2007/2010. Active Directory
• DNS
• DHCP Administration
• Microsoft Azure VM creation and monitoring
• Linux OS experience
• CLI
• Linux RHEL/CentOS Linux and Android
• Webmin
• Webserver (Apache)
• ESXI 5.5/6.0
• VCENTER
• VMWare Fusion
• MS Virtual PC and Parallels
• MAC OSX. 2000
• 2003
• 2008 and 2012 Windows Server
• Configuration and Management/Administration. Shavlik
• Patchlink
• SMS/SCCM
• SCOM
• WSUS
• Dell KACE
• Shavlik
• Bigfix. Power Shell and Batch Scripting. Citrix Components. Dameware. Symantec Endpoint Protection Manager and client. EMC San Management. EMC Avamar backup and recovery. Fiber address zoning. Windows XP
• Vista
• & 7
• 8
• 10 based networked Clients
• Windows Server 2003
• 2008
• 2012
• RHEL and Cent OS Servers and Blades (Dell/HP)
• HP Blade Center configuration and Management
• Cisco UCS for enterprise environments. Management of user accounts network security troubleshooting printer problems back-up devices and installing and maintaining routers switches & hubs cable modems
• TCP/IP
• VPN
• LAN. Audio and video equipment teleconferencing. Running/Pulling terminating Cat 5/5e
• RG-6/RG-11 and Fiber and Fiber channel. hardware and peripherals: IBM Compatible PCs
• Workstations
• System Boards routers switches hubs servers
• PCI/AGP/PCI Express Video Cards
• LAN and Wireless networks
• CD/DVD/DVD-RW/Blu-ray Optical drives
• DIMM/SODIMM Memory Modules
• IDE/EIDE/ SATA/PATA/1394/SSD/SAS Hard drives peripheral equipment thin and fat clients from HP.

PROFESSIONAL EXPERIENCE:

Field Service Technician/Infrastructure

Confidential, Virginia

• Support for Both end user and Infrastructure Operations
• Microsoft SharePoint
• Active Directory, Server Administration and Management
• VMware ESXI Server, vSphere/vCenter Ver 6.0
• Power Shell and Batch Scripting
• DNS, DHCP Administration
• Interfacing with Hardware and software vendors (i/e Azure), sales and support
• 2008 and 2012 Windows Server, Configuration and Management/Administration
• Linux Cent OS and Red hat Enterprise Gui and CLI Administration
• MS SQL DB Creation and permission configuration
• Symantec Endpoint Protection Manager and client

Cloud Transition Engineer

Confidential, Virginia

• Network and Data administration support
• Coordinates with Cloud systems Architect System Engineers, and Server Admins on various projects
• Performs Cloud administration duties on Azure along with VM Creation, configuration and administration
• Microsoft Azure
• Microsoft SharePoint and Office and 2016
• Active Directory, Server Administration and Management
• VMware ESXI Server, vSphere/vCenter Ver 6.0
• Cisco UCS Servers
• Power Shell and Batch Scripting
• DNS, DHCP Administration
• Interfacing with Hardware and software vendors (i/e Azure), sales and support
• 2008 and 2012 Windows Server, Configuration and Management/Administration
• Linux Cent OS and Red hat Enterprise Gui and CLI Administration
• MS SQ L DB Creation and permission configuration
• Symantec Endpoint Protection Manager and client

Jr System Administrator

Confidential, Virginia

• Dell Warranty Technician
• Network, Voice and Data administration and support
• Coordinates with Systems Engineer and IT Director of Operations
• Works with System Engineer on various project, and Performs System Engineering Duties when the System engineer is away
• Modifies and Configures exchange, email and Shared services, Server administration with Windows server 2003, 2008 and 2012 Server
• Linux CentOS Administration
• Performs Backups and restores of Company Data through EMC Avamar, Symantec backup exec, and Symantec System recovery
• Router and switch Configuration to include Fiber Zoning, and Blade center configuration
• Change Management requests for Webpages and Databases
• Local IT Sec Administrator. Desktop Support, Warranty Repair for Servers and Workstations Component installations
• Active Directory, Server Administration and Management
• Shavlik Patch Management
• VMware ESXI Server, vSphere/vCenter Ver 5.5 and 6.0, EMC AVAMAR
• Running/Pulling, terminating Cat 5/5e, RG-6/RG-11, and Fiber
• San Configuration and Management EMC/Avamar/Unisphere
• LUN Configuration under EMC Unisphere and Server 2012 R2, Virtual server, Blade Configuration
• Dell and Physical Server and Blade center Configuration and Administration
• Power Shell and Batch Scripting
• Interfacing with Hardware and software vendors, for warranty, sales and support
• 2000, 2003, 2008 and 2012 Windows Server, Configuration and Management/Administration
• Linux CentOS, and Red hat Enterprise Gui and CLI Administration
• MS SQL DB Creation and permission configuration
• Symantec Endpoint Protection Manager and client
• Symantec Ghost, Symantec Backup Exec
• Set-up and Installation of PC Hardware/software, MAC Hardware/Software Troubleshooting.
• Computer Software, Hardware, Electronics and Technical Repair, Component Level Configuration and repair, and Schematics

Helpdesk Technician

Confidential, Virginia

• Desktop Support, Warranty Repair and Installations
• Dell Warranty Technician
• Network, Voice and Data administration and support. Coordinates with Systems Engineer and CIO to facilitate Support for exchange, Email and Shared services, Server administration with Windows server 2003 and 2008
• PC and Mac systems Specialist. Performs Backups and restores of Company Data
• Set-up and Installation of PC Hardware/software, MAC Hardware/Software Troubleshooting
• Computer Software, Hardware, Electronics and Technical Repair, Component Level Configuration and repair, and Schematics
• Active Directory, Server Administration and Management
• Running/Pulling, terminating Cat 5/5e, RG-6/RG-11, and Fiber
• Interfacing with Hardware and software vendors, for warranty, sales and support
• 2000, 2003 and 2008 Windows Server, Configuration and Management/Administration
• Symantec Endpoint Protection Manager and client.
• Symantec Ghost, Symantec Backup Exec

IT Admin Associate

Confidential, VA

• Desktop Support, Warranty Repair and Installations
• Dell Warranty Technician
• Network, Voice and Data administration and support
• Coordinates with L-3 GVL Texas IT to facilitate Support for exchange, email and Shared services
• Server administration with Windows server 2003 and 2008. PC and Mac systems Specialist. Performs Backups and restores of Company Data
• Local IT Sec Admin
• Set-up and Installation of PC Hardware/software, MAC Hardware/Software Troubleshooting
• Computer Software, Hardware, Electronics and Technical Repair, Component Level Configuration repair and Schematics
• Running/Pulling, terminating Cat 5/5e, RG-6/RG-11, and Fiber
• Interfacing with Hardware and software vendors, for warranty, sales and support
• 2000, 2003 and 2008 Windows Server, Configuration and Management/Administration
• Symantec Endpoint Protection Manager and client
• Citrix Browser Plugins
• Internet Isolation involving Invincea Browser environment
• Symantec Ghost
• Active Directory, Server Administration and Management
• Tivoli Big Fix Patch deployment software

Desktop Support Sys Admin

Confidential, Virginia

• Desktop Support, Warranty Installations and Repair
• As well as Aiding the Cable plant in Networking and Video Scenario Configurations
• PC and Mac systems Specialist
• Repair and Troubleshooting of Machinery(High tolerance, and Calibrated Equipment)
• Interfacing with Hardware and software vendors, for warranty, sales and support.
• Configuring Audio/Video equipment to include switches and Teleconferencing.
• All Windows OS Versions, MAC - OS/Linux and Android, Configuration, Implementation, and Management, Windows 8.
• Citrix Mainframe connections through clients.
• 2000, 2003 and 2008 Windows Server, Configuration and Management/Administration.
• Patchlink, SMS/SCCM, Dell KACE.
• Internet, Lan, Wan, Man. Quicken, Lotus, DOS, Terminal. MS Office, and Center Antivirus solutions, Aid4Mail, Intaglio (Mac Draw), Synergy (Network KVM Software).
• Tivoli Backup Client, Symantec Ghost.
• Swimage Deployment of Windows.
• Virtu al Machine Environments, VMWare Fusion, MS Virtual PC, and Parallels.
• Active Directory, Server Administration and Management.

Desktop Support Sys Admin

Confidential, Virginia

• Lead administrator for virtualizing applications with the use of ThinApp. Managed 200+ virtual machines with the use of VMware, Vsphere View, ESX, ESXi and other virtual systems saving untold amounts of money by replacing fat clients with zero clients.
• Worked with seniors, peers, and subordinates, developed requirements and specifications for security and systems that meet business requirements. Advised on the merits of the proposed systems and projects.
• Determined the best approach for implementation within the technical environment while working with engineers and developers to isolate and solve design problems encountered during testing and implementation stages to allow for more efficient production.
• Ensured the operation of virtual workstations to ensure maximum productivity. Coordinated and implemented operations at the sections level designed to ensure, protect, and restore IT systems, services, and capabilities to provide the least amount of downtime possible.
• Evaluated the impact of new guidance on current programs and recommends changes to existing plans and policies to ensure compliance and responsiveness. Drafted IT standard operating procedures and plans for numerous IT applications and systems that were either obsolete or had yet to be created.
• Set-up and Installation of PC Hardware/software, MAC Hardware/Software Troubleshooting.
• Computer Software, Hardware, Electronics and Technical Repair, Component Level Configuration and repair, and Schematics.
• Repair and Troubleshooting of Machinery(High tolerance, and Calibrated Equipment)
• Interfacing with Hardware and software vendors, for warranty, sales and support.
• Configuring Audio/Video equipment to include switches and Teleconferencing.
• All Windows OS Versions, MAC - OS/Linux and Android, Configuration, Implementation, and Management, Windows 8.
• Internet, Lan, Wan, Man. Quicken, Lotus, DOS, Terminal. MS Office, and Center Antivirus solutions, Aid4Mail, Intaglio (Mac Draw), Synergy (Network KVM Software).
• Tivoli Backup Client, Symantec Ghost.
• Swimage Deployment of Windows.
• Active Directory, Server Administration and Management.

Network Engineer

Confidential, Virginia

• Zone Labs (Zone Alarm)/Computer Associates (Pest Patrol)
• Customer Service, Organizational Skills, Efficiency and Accuracy, and Attention to Detail
• Internet, Lan, Wan, Man. Quicken, Lotus, DOS, Terminal. MS Office, and Center Antivirus solutions
• Set-up and Installation of PC Hardware/software, MAC Hardware/Software Troubleshooting
• Computer Software, Hardware, Electronics and Technical Repair, Component Level Configuration and repair, and Schematics

Tech Support Representative

Confidential, Chesapeake, VA

• Provide technical support and customer service to Pharmaceutical representatives for Dendrite Corporation.
• Technical support includes troubleshooting hardware and proprietary software used by pharmaceutical reps to process samples for doctors and other prescribers
• Customer Service, Organizational Skills, Efficiency and Accuracy, and Attention to Detail
• Contact with remote users to troubleshoot hardware and software issues

LaRC Systems Engineer

Confidential, Hampton, VA

• Computer and network installations, upgrades and repairs.
• Technical support via telephone and face to face contact.
• Hardware and software installation, maintenance and upgrades
• Variety of network and computer administration tasks
• Customer Service, Organizational Skills, Efficiency and Accuracy, and Attention to Detail
• Upgrades to Mac OS as well as Tivoli backup client.