Over four years of professional information technology work experience, Desktop Support, Internet Security, and Technical Support technician. Additional experience includes having exceptional communication, comprehension, customer service and troubleshooting skills. A professional team spirited performance driven technician, with an extraordinary blend of leadership and knowledge. Ease communicating with team members to enhance strategic goals, problem solving, troubleshooting and meeting bottom line objectives. Fluent in written and spoken Spanish.
Associate in Applied Electronics Technology Associate in Applied Science in Fiber Optics Technology
Desktop & Notebook Support: Hardware and Software troubleshooting and installation on Windows 98 to the new Windows Vista Service Pack 1. Excellent troubleshooting skills on Microsoft Office 97 to the new Microsoft Office 2007; also excellent setup and troubleshooting skills on LAN Networks, WLAN Networks, Fiber Optics, Cable Installations such as UTP, STP and Coaxial, Fiber Optics. Ability to troubleshoot Macintosh, Apple Computers and Notebooks in any specified environment. Other related skills: Setting up and troubleshooting network printers, local printers, PDA, Black Berries, Treo700, iPhones, HTC EVO 4G.
Highlights of Employment
Confidential- Contractor IT Security, February 2007 to August 2009 Performed duties: Adding and removing UNIX group accounts and individual accounts, as well as, from an Active Directory. Internet Access terminations and Lotus Notes. Ability to escalate customers request on Service Center Ticketing systems. Environment: Windows 2000, XP, UNIX.
Confidential- Contractor Desktop LAN Administrator- December 2005 to October 2006 Performed duties: Desktop & Notebook Support such as hardware and software installation, troubleshooting, local and network printers. Tech lead for five team member on two major projects;
- One successful project refreshing 2000 Desktop computers throughout Kaiser Permanente Buildings.
- Two successful projects over 2000 user's profiles moved to a new domain.
Maintain desktop support for Kaiser Employees at their request, with Remedy ticketing systems and phone support. Mobile Support: Black Berries, PDA's, Treo650. Environment: Windows 2000, XP, Lotus Notes, Remedy, Tivoli, Gen Control, Outlook.
Confidential Desktop Technician- July 2004 to December 2005 Performed duties: Provided desktop support for two community center classrooms with environments of Windows 2000, Windows XP, and Mac OS. Set up security cameras, wireless routers between the two community centers, and supporting network printers.
Confidential Freelance Technician- January 2003 to July 2004 and 2007 to 2010 Performed Duties: Set up and troubleshoot wire and wireless networks for customers. Troubleshoot network printers, local printers, desktop computers, notebooks, and virus removal.