DeskSide Support / Infrastructure Resume , Kalamazoo, MI - Hire IT People

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Kalamazoo, MI

DeskSide Support / Infrastructure

Responsibilities:

Analyze and troubleshoot customer hardware and software issues.
Perform root cause analysis of equipment problems and provide effective diagnosis.
Troubleshooting various hardware such as desktops, laptops, and printers and mobile devices.
Respond to customer requests via phone and e - mail in a timely and accurate manner.
Help train users on different kinds of technology and Software needs
Created training documents for users to use for reference
Configured, maintained and installed Cisco IP phones
Responsible for maintaining and updating inventory
Escalate complex issues to appropriate teams for resolutions.
Provide support to customers in system upgrades, installing workstations and other office tools.
Maintained Network stability by provide network software installation and updates
Helped wire Network closets and make ports live on servers
Providing on call support for Infrastructure 24/7.
Provide support for vpn connectivity for clients.

Confidential, Fulton, Michigan

IT Technician Enterprise Desktop Administrator/Network Technician

Responsibilities:

Provide technical assistance to end users and tribal members
Imaged new laptops according to specific needs of employees
Pushed out software through the network to end users
Troubleshooting various hardware such as desktops, laptops, and printers
Setup Ipad and Iphone and configured for government use and maintained inventory of all mobile equipment.
Repaired and replaced various issues on iphone and Ipad such as screens and batteries.
Trained users on different kinds of technology and Software
Created training documents for users to use for reference
Configured, maintained and installed Cisco IP phones in call manager.
Responsible for maintaining and updating inventory
Assisted System Administrator with network related issues
Provided troubleshooting assistance with audio and visual equipment
Managed IP address for the Network
Provided remote assistance
Maintained Network stability by provide network software installation and updates
Monitored backup and event logs
Created user accounts in active directory
Served as lead contact for all mobile devices for setup and resolution of network and security issues.

Confidential, Battle Creek, Michigan

Computer Support Specialist

Responsibilities:

Confidential, Plymouth, Indiana

On Call Service Technician

Responsibilities:

Confidential, Elkhart, Indiana

Contracted Computer Technician

Responsibilities:

Provided Day 1 technical support
Diagnosed any known/unknown hardware or software issues
Tested and installed various forms of technology for clients such as computers or servers
Provided documentation for technical issues
Submitted removal/return of equipment forms
Configured software for companies based on client specifications
Network data migration

Confidential, Elkhart, Indiana

PC Repair Technician

Responsibilities:

Confidential, Fort Wayne, Indiana

Assistant to Professor

Responsibilities: