SUMMARY:

• Driven IT professional with over Fifteen years technical experience, strong analytical skills and a broad range of computer expertise. Extensive problem solving ability to bring clear, meaningful business knowledge to technical and non - technical users. Strong communication, the ability to develop interpersonal relationships as well as Presentation/Training skills .
• Experience with data analysis, Metadata correction, SQL queries, pivot tables and report creation.
• 2nd tier support technician, with experience in a large corporate environments as well as call centers. Able to test software, verify results using standardized testing methods, find resolutions to technical problems as well as create user forms and technical document s .
• Calm, pleasant demeanor with the ability to solve or triage issues within a fast-paced environment, follow instruction but independent to lead if needed.

TECHNICAL SKILLS:

Microsoft: Office 2007/2010/365 including PowerPoint, Access, & FrontPage Windows 7 & Mac OSX/ iOS Microsoft Active Directory, Firewall (IP configurations/wireless), Remote Desktop Visual Basic 6.0 & .NET & Visual FoxPro 7 SQL Server 2008 & Oracle 9i - Forms and Reports Avaya audio/visual systems

Other Software: Join.me, RSA, VPN, Ghost, Silverlight, Java, Adobe, Aspera Connect, DAM, FoxFast, DAD, Esprit, Trend Antivirus, Various Spyware removal programs, Postal Soft, QuickBooks, Remedy, JIRA, Service Now, Test Track, Various s ound recording and editing software.

PROFESSIONAL EXPERIENCE:

Confidential, Burbank, CA

Digital Application and Digital Asset Management Support

Responsibilities:

• Written and verbal correspondence with clients, vendors, asset providers and Fox employees for support and access to all of Fox’s digital asset (DAM) delivery systems.
• Technical support of various web based connectivity problems including Java, Silverlight and Aspera Connect installations on both Mac and PC systems for digital streaming on all supported browsers.
• Verification and creation of user accounts, group memberships and security permissions.
• Active Directory account creations and memberships.
• Asset and Metadata ingest quality verification and troubleshooting.
• Conducted training seminars.
• Cyber security research and verification.
• Training material and documentation creation.

Confidential, Winnetka, CA

QA/Application Support and Client Relations

• Ran SQL Server 2008 qu e ries against databases to test changes and verify data .
• Creat ed basic ad-hoc reports in SQL Server 2008 & SSRS and Visual FoxPro.
• C lient correspondence and application troubleshooting.

Confidential, Hollywood, CA

Desktop Support Technician, Second Tier

• Second tier support for systems, hardware, software and visual/audio conferencing systems.
• Technical support and training to all users including Help Desk staff.
• C reat ed training and troubleshooting documentation.
• Installed, repaired and tested hardware, software, operating systems of both MAC and PC
• M obile device support
• D ata archival, imaging (Ghosting) and installation of new computer equipment.
• Asset Management and reporting.
• Promoted to above position from - Technical Procurement Coordinator - Duties included all technical purchasing of hardware, software, and service contracts for the entire EMI North American division. I acquired, developed and maintained all vendor relationships, physical inventories, software licensing while meeting budgetary constraints. I also purchased website domains, researched new products, budgeting, account coding and payment of invoices.

Confidential, Los Angeles, CA

Technical Contractor

• Technical auditing of various technical corporations and businesses to certify Sarbanes-Oxley compliance.

Confidential, Bellevue, WA

Data Analyst

• C onverted various incoming file formats into FoxPro & SQL Server 2005 tables.
• SQL queries for data parsing, standardizing/updating address information with First Logic’s ACE certification software (formerly PostalSoft)
• D e-duplicating/combining data files and data proofreading
• D ata queries, testing to verify data integrity and software updates.
• Wrote, s tandardized and updated data procedures manuals
• A rchival and storage of all client direct mail data.

Confidential, Bellevue, WA

Men’s Area Sales Manager

• Supervised over 50 employees to become highest storewide revenue producing sales manager.

Confidential, Bellevue, WA

Payroll Consultant and Sales

• Sales, installation, testing and training of an in-house Visual FoxPro payroll application.

Confidential, Palm Desert, CA

Assistant Store Manager

• Responsible for all store operations and a staff of 20

Confidential, Chicago, IL

Application Support/Documentation Analyst/Testing Coordinator

• Technical support to over 900 users involving technical issues with Lotus Notes, Microsoft Office products and networks.
• Hardware/software configurations and installations
• Wrote/developed application help guides, training videos, call reporting logs and reports.

Confidential, Seattle, WA

Help Desk/Application Support Coordinator

• S ole technical support coordinator for over 600 healthcare claims entry users.
• Support for Microsoft Office products, hardware, and network connectivity issues.
• Tested application changes in user-interface and verified results in database using SQL.
• T ested new Oracle system rewrite with test scripts.
• D esigned and developed a call reporting application and database in Visual FoxPro.
• M onthly archiving of all company financial data
• D ata extracts a nd SQL queries for client usage reports
• I ssued and monitored secure passwords for all company products
• D evelop standardized call response reporting.
• Mo nitor ed operation of all company programs.