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Global Workforce Manager Resume

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Irving, TX

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SUMMARY:

  • Over 9 years of experience with outstanding communication and interpersonal skills, with the ability to deliver quality results with minimum supervision.
  • Able to learn new skills and adapt to new situations quickly.
  • Can handle complex projects from start to finish while managing customer expectations.

TECHNICAL SKILLS:

Software: Microsoft office (Word, Excel, PowerPoint, Outlook, Sharepoint, Access), CampusView, Worksoft Certify, SAP, EWFM, CMS, MySQL, ServiceNow

Proficient Skills: Unit Testing, Troubleshooting, Time Estimates, Documentation, Workforce Analysis

Languages (basic): HTML, C++, SQL

PROFESSIONAL EXPERIENCE:

Global Workforce Manager

Confidential, Irving, TX

Responsibilities:

  • Responsible for reviewing, evaluating, and analyzing performance and metrics, identifying trends and KPIs, recognizing opportunities for improvement, and recommending changes based on results from analysis performed with upper management
  • Providing task direction and support to WFO Business Planning and Data Analysts (Capacity Planners/SFE’s) in relation to staffing for human resources
  • Maintaining relationship management of key internal and external stakeholders, cross - functional department heads, consultants and other support partners in varying global sites

Credentialing Coordinator

Confidential, Westlake, TX

Responsibilities:
  • Coordinated the review and analysis of practitioner applications to ensure applicant eligibility
  • Conducted thorough background investigation, research and primary source verification of all components of the application file
  • Served as liaison between the physicians and the medical staff offices and a point of contact for daily credentialing issues
  • Maintained and operated physician credentialing computer software database files and assisted providers with obtaining and renewing required licenses and certification

Administrative Assistant

Confidential, Tampa, FL

Responsibilities:
  • Completed timely administrative projects for 10 members of faculty in allied health department and audited over 100 student files and modified Excel spreadsheets
  • Created and updated a PowerPoint presentation for lobby monitor with current events
  • Tracked honor students through analyzing the date in reports and created certificates
  • Ran daily attendance reports for all of the students for the director of academics, deans and for the registrar and updated with the database with student information

Customer Service Specialist

Confidential, Dallas, TX

Responsibilities:
  • Supported a high volume of calls answering product and service questions through research
  • Analyzed billing inquiries, processed payments and plan changes through the system
  • Resolve customer complaints and service issues through a high level of problem solving
  • Conducted procedures within the system for returns, upgrades, suspends and disconnects
  • Troubleshot cell phones and tablets including android and apple
  • Diagnose the root cause of technical issues for mobile broadband devices

Tech Assistant

Confidential, Chadron, NE

Responsibilities:
  • Revised inventory lists and answered phone at helpdesk
  • Provided user support for desktop applications and installed hardware and software on windows and mac computers to ensure efficient operation for users
  • Resolved issues with computers, phones, printers for over 60 faculty and troubleshot computers, printers and copying machines in the computer lab for students
  • Updated security and end user programs as well as conducted virus removal

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