Specialist Resume Southern Michigan - Hire IT People

SUMMARY:

Provide remote desktop support to Windows 7 clients inside an Active Directory environment.
Deploy approved software titles via Microsoft System Center Configuration Manager.
Authored multiple Windows batch scripts currently being used inside the production environment.
Group organization and leadership experience
Strong communication and customer service skills
Created process documents detailing steps and guidelines for connecting to VPN, setting up corporate email on a cell phone, how to fix common browser errors, as well as many other procedural documents for end users and staff.

TECHNICAL SKILLS:

Developing processes to comply with ITIL framework
Writing production level batch files and CMD tools
Troubleshooting of virtual machines
Proficient with VMWare, VSphere, and ViewAdministrator software
Working in a Windows Activity Directory environment
Using Microsoft System Center Configuration Manger
Comprehensive understanding of the Windows XP, Vista, 7, and 8 Operating Systems
Able to troubleshoot all levels of network, software, and hardware related errors.

PROFESSIONAL EXPERIENCE:

Specialist

Confidential

Responsibilities:

Provide remote desktop support to Windows 7 clients inside an Active Directory environment.
Deploy approved software titles via Microsoft System Center Configuration Manager.
Authored multiple Windows batch scripts currently being used inside the production environment.
Co - founded a specialized group for dealing specifically with VPN connection issues over mobile data networks
Created process documents detailing steps and guidelines for connecting to VPN, setting up corporate email on a cell phone, how to fix common browser errors, as well as many other procedural documents for end users and staff.

Contract Technician

Confidential, Southern Michigan

Responsibilities:

Acted as system administrator for small businesses contracts including scheduled and emergency services.
Engineered and implemented a network security camera system that consisted of 17 cameras spanning 7 remote locations including off-site video storage and viewing.
Provide on-site support for Jackson and surrounding counties including computer repair, application and OS troubleshooting, network build and repair, as well as server setup and management.

Remote Service Technician

Confidential

Responsibilities:

Ranked in the top 20% of over 165 technicians in my department after one month on the job.
Contracted with the Confidential ISP to provide level 1 & 2 network troubleshooting for home use customers
Provide remote tech support services over the phone in layman’s terms for Windows and Mac computers as well as tablets, smart phones, printers and other network peripherals.