SUMMARY:

• Design, develop, and implement Content Management Systems (CMS) solutions to support the technical capabilities at Autotrader (Cox Automotive).
• Support Agile teams with DEV/QA/Pre - Production and Production content deployments
• Production On-Call Support for 6am or earlier deployment and maintenance activities
• Coordinate and assist with the upgrade of AEM 5.6, 6.0, 6.1 and 6.2
• Maintained and developed content for the Rhythmyx CMS legacy application
• Trained Agile team member and business associates on Author best practices
• Created an AEM development best practices document for team members
• Supported software engineers in the installation of AEM to their TAXI (Development Servers)
• KBB.com content support for many projects across Cox Automotive
• Experience with multiple solutions of legacy content migration to AEM
• Collaborated with Adobe Support and Daycare engineers on production concerns from initiation to resolution
• Resolved multiple content issues related to over 1 500 articles current ly live on Autotrader.com
• Assigned and resolved tickets received for QA and Production concerns
• AEM administrator for Dev and QA local Linux installations
• Contributed to the creation of the Autotrader CMS runbook (AEM and Rhythmyx)
• Work effectively in a fast - paced environment
• Contribute to multiple projects
• Posses good communication skills, both with team members and business contacts
• Experience with Agile delivery method
• Knowledge of version control (CVS, SVN, GitHub)

PROFESSIONAL EXPERIENCE:

 Search Engineer

Confidential

Responsibilities:

• Investigating, troubleshooting and resolving Search problems (Footprints, documentation, knowledgebase, etc.)
• Coordinating downtime/unavailability with the project teams and other affected areas
• Modifying shell scripting (loads, scheduled work, etc.)
• Prepare EVAL environment ESP Deploy with PROD data for testing scenarios
• Query Performance
• User management, i.e, creating new users maintaining roles.
• Prepare and present technical sessions to the entire Search Engine Team (Dev and Platform SEs).
• Partner with our users to ensure they are successful
• Provide Simply Outrageous Service (SOS)
• Participate in the Search Engine On - Call rotation

Confidential

Responsibilities:

• Contacting Project managers/Data Architects to translate business requirements into code changes (index - profile, pipeline, api content/query, search profiles)
• Coordinate with Platform SEPs for different tasks
• Participate in meetings for design/changes
• Work on addressing/resolving Change Requests, Defects and Projects
• Participate in PROD deployments (new Releases, fixes, etc.)
• Support the Portfolio's Account Managers with their needs
• Participate in the Architectural discussion of new environments (Load Test)
• Define standards and processes for Search (development)
• Providing support to application development on Search technical issues and techniques

Confidential

Responsibilities:

• Logical/Physical Design (work with Data Architects - Data Modeling)
• New and existing (index-profile, API content/query, Search Profiles)
• Maintenance of existing content pipeline stages
• Maintenance of source code in SVN per standards
• Maintaining and managing Search Engine standards so that there is stability and continuity between
• the DEV/QA/ and PROD environments, that is, the environments are in synch with exception of
• current CR s/projects being migrated through the environments.
• Data changes/conversion using Python scripts
• Understanding performance requirements for Development, QA and Prod environments.
• Keeping Search Engine passwords secure per Security policies dictated by the SEP Team
• Develop back out plan

Configuration/Application Support Analyst

Confidential

Responsibilities:

• Manage the deployment of application code and environment configuration
• Ensure DEV and QA environment availability and maintain a thorough understanding of environment setup and configuration
• Work effectively and independently on multiple complex activities and projects
• Create and/or enhance UNIX shell scripts related to code deployments and environment configuration
• Enhance, execute and debug multi - platform build processes working with development teams to resolve build issues and dependencies
• Point person to manage the resolution for any environment related issue in DEV, QA and PRODUCTION.
• Manage issue management process in the Product Development applications
• Proactively work to coordinate issue tracking, resolution, and notification
• Work directly with internal customers to identify, investigate, and resolve technical issues
• Assist in the production coordination and release management
• Monitor, anticipate and prevent issues occurring in the deployment process
• Report and escalate issues as needed
• Track code deployments and release versions
• Develop tools and procedures to facilitate the proper usage of the configuration management process
• Develop and maintain support documentation

Configuration/Application Support Analyst

Confidential

Responsibilities:

• Subject Matter Expert (SME) for CARS 2.0 Pilot Program.
• Represented Autotrader.com at the Earthlink Job Fair.
• Processed and investigated updates to listings sent from Traderonline.com.
• Assisted in maintaining the Online Registration Access database.
• Served as the departmental point of contact to resolve incident requests, modify source keys and verify inventory from Dealerconnection.com.
• Personally, maintained updates to the Technical Customer Care training manual.
• Contributed to the didyouknow email that informs associates on new processes, procedures, tips and shortcuts.
• Resolved data and image issues using SQL and UNIX while providing solutions to the customer.
• Compiled training documentation on SQL and UNIX fundamentals for new hires.
• Facilitated; inter - departmental training, team building events, 90 day accelerated sales training.

Senior Technical Support Technician

Confidential

Responsibilities:

• Top Performer on 2003 - year end evaluation.
• Selected for 9/11 Task Force to aid police, firefighters, government personnel, and emergency crews in making sure units were activated and operational. 
• A catalyst for the implementation of the National Tech Support for Nextel Communications.
• Resolved escalated or complex customer issues received from customer care.
• Coached and mentored first tier teams on troubleshooting procedures.
• Worked closely with local Engineering firms on new processes and system upgrades.
• UNIX operating system used to analyze and observe system functions to verify proper operations and detect errors.

Sales Supervisor

Confidential

Responsibilities:

• Played an explosive role in the building, merchandising and training of new associates at a new location in the Gwinnett area.
• Contributed to a 41% decrease in shrink from returns of damaged merchandise.
• Directed and supervised over 50 employees engaged in sales, inventory - taking, reconciling cash receipts, or performing specific service such as unloading a truck.
• Above Expectation on many of my performance reviews during tenure.
• Monitored and controlled resources and overseeing the spending of money. (Petty cash)
• Supervised the appropriate use of equipment, facilities, and materials needed to perform daily duties.

Software Proficiencies:

• Microsoft Office Suite, Windows Operating Systems, SQL, FTP, UNIX fundamentals, Rhythmyx (CMS), JAVA, HTML, Adobe Experience Manager (AEM)