Internet Explorer SDK Support Engineer Resume Dallas, TX - Hire IT People

SUMMARY

Experienced Professional with focus on Network implementation (home & office), troubleshoot and design for TCP/IP, NAT, WAN, VPN.
Proficient in MS Office Suite: Word, Excel, Outlook, including macros.
Intermediate level in Objective-C Programming language and fundamental knowledge in C++, C, C#, Python, HTML5, Javascript, VB, and VBA.
Strong ability in multi-tasking and tackle any challenges.

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

Internet Explorer SDK Support Engineer

Responsibilities:

Contracted by Microsoft, developers support engineer.
Debugging web services on Internet Explorer and .NET frameworks.
Supporting Javascript, CSS, HTML5, XML, web services, AJAX, jQuery, C++, C#.
Back end C# web application debugging and tracing.
Working with cases on daily basis, troubleshoot varies 3rd party web application.
Windows PowerShell debugging and troubleshooting.
Debugging and analyzing dumps from crashes/hangs/leaks via WinDBG.
Install and troubleshooting Server 2008 R2, Server 2012, Citrix Server, and IIS Server.
Configuring cumulative updates and reporting for bugs/hotfixes.
Learning and debugging 3rd party libraries such as AngularJS.
Playback and analysis using fiddler, network monitor, and perfmon.
Debugging memory leaks, and bugs within web application for multi-millions dollars clients.
Executing and implementing web browser control within C++, VB .NET and C# application.
Cross over internet browsers between Chrome, Internet Explorer, MS EDGE, Firefox, etc.
Applied Group Policies throughout work environment for troubleshooting.
Core functionality with all legacy version of Internet Explorer for premier customer.
Support web application while in production.
Extensive core software application, including Microsoft IIS Server and Visual Studio.

Confidential, Frisco, TX

Senior Technical Analyst

Responsibilities:

Contracted with Anthem (Blue Cross Blue Shield), Amerigroup, and HMC for help desk support roles.
Create and implemented tools with Visual Basic. Programming with VB and VBA Excel.
Supports Active Directories, Windows Server, DaaS, Cisco VPN, Juniper VPN, Citrix, Teradata, IBM Mainframes, BMC, MobileIron, RSA token.
Troubleshoots MS Office (Outlook, Words, Excel and Access).
Working with different mainframes (IBM, Reflections, Extra Mainframe) and programming Excel Macro’s.
Maintained Servers (2008 R2 and 2012) within environment.
Top and well known Senior Analyst Help Desk throughout the environment.
Mentors within 4+ associates and trainer for new projects.
Awards for skilled and top Analyst.
Support applications while in production.
Ticketing system with TSRM and SNOW (Service Now).

Confidential,Irving, TX

Desktop & Laptop support / Help Desk Technician

Responsibilities:

Desktop Support Team Lead and engineering assistant.
Trained and managed 4 other technicians as new system upgrade daily.
Assisted engineers with software development tools and creating in-house USB testing tools.
Troubleshoot, analyzed and repair Apple products (Imacs, Mac Mini, Macbooks).
Only technician to repair everything in house, also known as “go-to-guy” and “last-resort-guy”.
Install, conjure, and maintain software applications, operating systems administrator.
Deployed custom Operating systems (windows xp, vista, 7, 8)
Installed and upgraded computer hardwares, including hard drives, CPU, BIOS, Motherboard, and many other components.
Troubleshoot, repair, flash, reset, and recover BIOS for motherboard and implemented them.
Setup new workstations hardware and softwares to users guild, configure with TCP/IP, DHCP, WINS, and DNS.

Confidential,Albuquerque, NM

Desktops / Laptops / Smart phones / Tablets Specialist

Responsibilities:

Troubleshoot, diagnostics, analyze and repair issues related to desktop, laptops, tables, and mobile devices.
Network assistance, design, troubleshoot, and repairs (LAN, TCP/IP, WAN, small business, small networks)
Maintained server (MS server 2008) also Active Directory.
Repair electronics related (Televisions, radio, digital photo)
Repair, troubleshot, supported Apple products (Imacs, Macbooks, and Apple mobile devices)
Troubleshoot windows operating systems ( 2000, XP, Vista, 7, 8, 8.1, linux, Mac OSX)
Worked as Help Desk, working with Geeksquad as a 3rd party contract.
Remote online using LogMeIn and troubleshooting issues
POS troubleshooting: networks, connectivity, touchscreen, unable to pay, peripherals not working, and loss of powers.
Consistence at calls, closing tickets using using Supportspace software
Communicate directly with customers via phones, chat, and e-mail for supports.
MS outlook, windows updates, setting up PC, troubleshoot PC

Confidential,Albuquerque NM

Portable Computer Repair

Responsibilities:

Confidential, Albuquerque NM

Waitstaff

Responsibilities: