QUALIFICATIONS:

• I am looking for the opportunity to join a growing enterprise that will allow me to contribute to their Business and IT needs while demonstrating clear business value, opportunities and specific outcomes.

SKILLS:

My technical strengths include:

• I will start with a list of the software programs and languages that I have over a year experience with…
• Active Directory
• Group Policy
• Programming (Java/Javascript/Python)
• ServiceNow
• VMware (vSphere Suite)
• Database System Administration (ServiceNow/SQL)
• Windows OS (XP/ 2005/2007/8/10 )
• Microsoft Office Suite & Exchange
• MacOS
• HTML/CSS
• 2 years work experience (over 10 years personal experience) troubleshooting hardware and software issues via help desk services
• Experience using Virtual machines including setting them up, allocating resources, and System Administration duties including scripting
• Familiar with ServiceNow, including creating my own developer instance online in which I gained knowledge and experience with the following skills;
• ServiceNow UI including navigating and filtering all database query’s.
• List, tables, and forms: creating a custom table, update set, adding fields, building conditions, dot - walking, form designer, form layout, related list links
• Task and Workflow creation
• UI policy, Data policy, ACLs, and Business Rules: Creating UI policy and data policy using both ServiceNow UI and scripts.
• User Administration and Secruity: Impersonating users for testing, setting up email and notification preferences, scripting user preferences, ACL process order
• Client-Side API, Server-Side API, and IDE: familiar with all of the Glide classes and constructor methods/methods: including GlideRecord, GlideElement, GlideDateTime, GlideSession, GlideSystem, GlideUser, GlideAjax, GlideForm
• Experienced in installing/upgrading operating systems, applications, identifying and removing viruses
• Network connection of PC’s to wireless and blue tooth devices, or setting up WANs and LANs. Connections
• Completed multiple CSE (Comp Sci + Engineering) classes at Confidential including Intro to programming I and II, Fundamentals of IT, Systems administration and Business administration
• Designed and assisted in the build of multiple custom desktops in which the customer would tell me what type of computer they wanted (gaming, graphic design) as well as price range and I would research, order, and install of the hardware/software components.
• Typing skills of up to 80 words per minute
• Experience developing websites and forums

My personal strengths include:

• Years of studying Communication and Computer Science and Engineering put me in a unique position to work with team members and/or customers to properly troubleshoot any issue that arises
• Completing PC full builds from the basic component level and system repairs in my personal time as a hobby
• Excellent time management and organizational skills.
• My greatest strength is the motivation I have to learn and succeed in my career. For example, if we are using a program that I have no experience with, I will spend all my time outside of work reading and learning that program until I know it inside and out.

ACADEMIC & PROFESSIONAL EXPERIENCE

ACADEMIC EXPERIENCE: Business Management, Marketing, English, Computer Science, Communication (Interpersonal/Mass/Organizational)

• Mass Communication and Interpersonal Communication classes at Confidential taught me how the audience perceives messages across all mediums as well as how to communicate competently at even the most basic levels
• Organizational Communication helped me to understand the relationship between hierarchical job types and how to properly delegate operations within a team environment
• Fundamentals of Information Technology helped me learn my first programming language (Python) and how to write code that is organized.
• In Programming I and II I learned how to create applications using Python and Java

Confidential

HELP DESK SUPPORT

East Lansing, MI

• Marketing and Sales Director: Michael Crow, Supervisor: Ron Rivard

Technical Specialist

• Provide excellent customer service by serving customer needs and creating accurate and detailed CA tickets of the interaction/problem/solution
• Operating System reloads, DHCP configuration, Virus sweeps, Router configuration

Lansing, MI

IT Internship

• Helped transition all of the computers in the Lansing, Detroit, Troy, and Grand Rapids locations from regular desktops to virtual desktops using VMware
• Helped create the desktop used for each user’s personal VM, setup the hardware at each user’s desk and monitored the allocation of resources via vSphere. I also helped support each user by answering any questions and filing tickets via help desk services
• Responsible for monitoring and maintaining the virtualization system for all 4 locations using a UEM client and adding, removing, and changing information in Active Directory/Group Policy
• Transferred the systems e-mail from GroupWise to Microsoft Outlook.
• Responsible for answering help desk e-mails and phone calls and create detailed logs about in order to properly resolve technical issues in the department

East Lansing, Michigan

Camp Conference Assistant

• Responsible for the supervision of 40 + camp attendants across a variety of sports specialties
• Worked with colleagues to establish coordinate supervision across camp scheduled functions
• Organized specialized games and activities for attendants after daily camp activities
• Supervised overnight stays to enforce rules in dorms and educated camp attendees with sports

Lansing, Michigan

TEAM LEADER

Responsibilities:

• Hired and lead small team of landscape professionals responsible for performing property and site cleanup for several rental properties throughout the Lansing area for property listings and pictures
• Duties included, lawn maintenance, planting, mulching, trimming, waste removal, watering, managing landscape material suppliers and scheduled deliveries

VOLUNTEER, SUPPORTING LOCAL RE-STORE

• Worked with customers donating goods and provided receipts and estimates
• Supported clients with Re-Store purchases