Supervisor Resume Rosslyn, VA - Hire IT People

COMPUTER SOFTWARE AND HARDWARE SKILLS:

Microsoft Windows 7 Professional Operating System
Microsoft XP Professional Operating System
Microsoft Exchange Server 2008 and Active Directory
Microsoft Office 2010
Oracle 9i, 10i, Grants Management System, Financial Reports Module Database Citrix Remote Works
E - trust Admin/CA Tools, HEAT Ticketing, Remedy, ARIBA, Peoplesoft

PROFESSIONAL EXPERIENCE:

Confidential

Contractor

Responsibilities:

Confidential

Rosslyn, VA

Supervisor

Responsibilities:

Provided support for a 24/7 Oracle database system that supports the Confidential, Office of Logistics Management for Domestic and Overseas users worldwide. Escalate Tier 3 level support to appropriate personnel and log calls through the helpdesk’s call tracking software, REMEDY. Provide weekly status reports to Confidential.
Other responsibilities include gathering application requirements, creating design documents, writing and executing test scripts, create training documentation and conduct teleconference and on-site training to the Domestic and Overseas users.

Confidential

Technical Support Specialist

Responsibilities:

Confidential

Washington, DC

Lead Helpdesk Technician

Responsibilities:

Administer and maintain a 24/7 Oracle database system that supports the Confidential, Confidential Grants System for both the external and internal user nationwide. Modify and review the existing database to improve reliability and performance to the end user.
Administer the in processing and out-processing of both internal and external accounts within the network. Supervise a team of five technicians in their daily duties and insure appropriate coverage of the helpdesk.
Escalate Tier 2 level support to appropriate personnel and log calls through the helpdesk’s call tracking software, HEAT. Attend regular meetings to communicate status and issues to Department of Justice personnel.
The provision of GMS user accounts and the maintenance of their account status through the Federal database system, E-Trust Admin/CA Tools. Generate status reports for wide distribution.

Confidential

Beltsville, MD

Service Support Account Representative

Responsibilities:

Maintain database for purchase orders, invoicing, accounting, and promotional offers for Chain Super Store’s and dealers.
Purchase representative for all new major product lines.
Manage and maintain current inventory of over 200 brands of merchandise and products in a structured SQL 2000 database. Customer quotation and estimation of jobs and services requested.
Implement tools for field measurement and templating. Reconcile field measurements for customer installation. Secure customer product through inventory control and purchase. Scheduling of all weekly and month report of assets. Schedule appointments for site condition preparation.