Helpdesk/Desktop Support Technician Resume Bloomington, IL - Hire IT People

SUMMARY

Strong office application experience in Ms Word, Excel, Power Point, Access, Lotus Notes, HP Helpdesk, MS Outlook, MS Outlook Express, MS Windows 98,2000,NT,Me,XP home, XP Pro, Vista and windows 7, AS/400, peregrine helpdesk, dell image direct and Symantec ghost
Knowledge of PC setup and installation, as well as various peripherals, data entry, and file updating
Experienced in system - operations training, collections, and customer service
Ability to grasp technical concepts quickly and efficiently
Ability to keep up with technical changes that pertain to my job responsibility
7+ years of basic working knowledge or technical aptitude to learn platform/application specific technologies
7+ years experience in a customer service role
3+ years of blackberry/ mobile phone support

PROFESSIONAL EXPERIENCE

Confidential, Bloomington, IL

Helpdesk/Desktop Support Technician

Responsibilities:

Responsible for answering helpdesk calls involving computer/technical related questions
Setup computer systems for new users and existing users needing an upgraded system
Use Symantec ghost software to image systems so that the computer systems had updated drivers, and software
Responsible for creating ghost images of computer systems each time new software or drivers are released
Install hardware into computer systems such as memory, HDD, motherboards, floppy drives, and cd-rom drives
Assisted in patching phones and Ethernet access to new users and existing users
Responsible for installing software on users computers such as swiftview, lotus notes, office XP, office 2000, cognos, adobe acrobat, adobe reader and lotus smart suite etc
Use lotus notes to create trouble tickets as they come in to the helpdesk
Use J.D. Edwards or AS/400 System to reset passwords, unlock accounts and reset printers
Setup all blackberry and regular mobile phones
Support for blackberry devices and mobile phones
Support for Blackberry server
Grant file/folder access using active directory credentials
Grant file/folder access by logging into servers remotely and changing security level permissions
Make badges for employees using velocity software
Responsible for the daily CAD backup tapes
Monitor logility backups on logility server
Setup user accounts on logility server and for web access on logility
First and second level support for engineers

Confidential

PC Support technician/Helpdsk

Responsibilities:

Answered phones and e-mails with PC/technical related questions
Grant file access to users using active directory credentials
Responsible for everyday technical support on computer systems and servers
Updated software as needed in offices and on factory floor. Software consisted of windows updates, antivirus, anti spy-ware, printer software, Pro-E, AutoCAD etc…
Installed hardware directly into computer systems such as motherboards, hard drives, NIC cards and memory
Responsible for running Sumi-mark machine to make and distribute wire markers to employees in factory. Input new wire markers into system as needed. Updated software as needed
Assisted in layout and final drafts on excel spreadsheets. Excel spread sheets consisted of wire diagrams, color coding, tables and charts
Input preventative maintenance forms into Maintstar program
Looked up and printed out Pro-E and AutoCAD drawings using Product view
Input drawings into product view if they were not there using access database software

Confidential, Bloomington, IL

PC Support technician/Helpdsk

Responsibilities:

Responsible for building (new systems), upgrading and maintaining computer systems
Assist customers with hardware (hard drives, video cards, NICS, Modems, Motherboards, printers, scanners and memory), software (MS Windows, MS office, Anti-virus, anti-spyware and anti-ad ware) and networking issues such as server problems and connection problems
Networking multiple computers in homes and office environments (Wired and Wireless)
Explain to customers how to fix or avoid problems from happening to their systems in the future
Assist customers using remote OS Support by remotely accessing their system and fixing whatever problem they may be having.
Utilized MS Visio software to plan networks