Computer Technician Resume Hunt Valley, MD - Hire IT People

SUMMARY:

Highly effective, results - oriented professional with substantial experience in the implementation of key strategic Information Technology initiatives.
Analytical individual skilled with identifying streamlining opportunities that increase efficiency, improve productivity, and exceeds client’s expectations.
Exceptional communicator who possess the ability to collaborate with diverse individuals within all levels of the organization.

AREAS OF EXPERTISE:

PROFESSIONAL EXPERIENCE:

Confidential, Hunt Valley, MD

Computer Technician

Responsibilities:

Responsible for providing exemplary levels of technical support to a broad range of client throughout the organization.
Managed the successful implementation and support of the Alpha Wireless Program conversion.
Spearheaded the configuration of wireless devices at locations enterprise-wide.
Evaluate, troubleshoot, and document various client issues while providing innovative resolutions, both remotely and onsite.
Conducted comprehensive analysis on a multitude of hardware and software issues to identify viable solutions.
Completed Personal Digital Assistant (PDA) configurations with accuracy and expeditiously.

Confidential, Washington, DC

Systems Administrator

Responsibilities:

Successfully managed and implemented Keyboard, Video and Mouse (KVM) and Card Reader installations.
Performed installations, maintenance, and repairs on hardware and software.
Analyze network connectivity issues, while collaborating with cross-functional teams on the prompt resolution.
Consistently provided superior service to clients, remotely and onsite, for numerous inquiries such as locked accounts, passwords, and log-ons.
Designed and created accounts in the Active Directory.

Confidential, Washington, DC

Systems Administrator

Responsibilities:

Responsible for providing technical support from remote locations and onsite for various requests including active directory accounts, log on assistance, workstation deployment, software installations, and installations.
Collaborated with multi-disciplinary team on user issue resolutions.

Confidential, Washington, DC

Deployment/ Help Desk Technician

Responsibilities:

Facilitated conversions from organizational legacy systems to viable enhanced systems that supported the attainment of strategic initiatives.
Developed images in preparation of deployment to image servers, workstations, and laptops.
Established user profiles, email accounts, and import user certifications.
Efficiently configured and distributed Blackberry devices ensuring service levels agreements are maintained.

Confidential, Columbia, MD

Information Systems Technician

Responsibilities:

Served as a primary contact for all facets of desktop services functions such as inventory, hardware installation, video and network cards/monitors, and software configurations.
Provided assistance with racking servers, while providing support to management.

Confidential, Arlington, VA

Desktop Support Technician

Responsibilities:

Provided support to the 844th Communications Squadron on the implementation of workstation upgrades.
Recognized for consistently exceeding client’s expectations, providing recommendations that support the client’s preferred outcome.

Confidential, Arlington, VA

Network Operations Center (NOC)/Help Desk Technician

Responsibilities:

Managed all aspects of the network server, conducting analysis to identify issues.
Administered a broad range of help desk and desktop functions, which included password resets, software installations, connectivity analysis.

Confidential, Washington, DC

Desktop Support/Personal Computer Technician/Customer Service Representative

Responsibilities:

Provide support 24/7, partnering with technical teams on Network Operations Center specific issues and feasible resolutions.
Held accountability for the installation and configuration of crypto devices, network printers, operating systems, and Blackberries.
Facilitated effective end user training, which increased user acceptance and utilization.
Troubleshoot server connectivity and user issues to identify prompt value-add resolutions.