Multi-Media IT Support Specialist Resume Ashburn, VA - Hire IT People

SUMMARY:

Extremely motivated professional with 25 years of help desk support, network administration and cloud computing experience.
With well - versed experience in configuring LAN/WAN networks, troubleshooting complex network problems and scheduling operating system upgrades.
Prepares network administration standard operating procedures (SOP), technical user manuals and IT Security policies.
Outgoing team player equipped with exceptional interpersonal, communication and writing skills.
Currently, holds the following IT certifications: Comptia Server+, A+ and Network+.

TECHNICAL SKILLS:

Software: Microsoft Office, Remote Desktop, Microsoft SharePoint, Remedy.

Networking: TCP/IP, FTP, DHCP, LAN/WAN, firewall, Cisco, and DNS.

Server Systems: Data Center, Active Directory, VMware and Confidential .

Operating Systems: Windows 2000/XP/Vista, Windows 8, Linux/UNIX.

PROFESSIONAL EXPERIENCE:

Confidential

Senior IT Specialist

Responsibilities:

Diagnosed and physically repair of data center server hardware and networking equipment.
Readily available for on-call and shift rotation.
Work both independently and with a team. Work prioritization,
Use organizational skills, effective communication, and the ability to react quickly when needed.
De-install / reinstall equipment, create documentation in call handling system.
Innovate solutions, and fix complex problems within the Data Center Space.
Exhibit good written and oral communication skills.
Function well under pressure with multiple priorities.

Confidential

Senior IT Specialist

Responsibilities:

Supports the engineering, operations, maintenance and monitoring for Local Area Networks (LAN) and Wide Area Networks (WAN).
Coordinates and schedules the installation for new operation systems.
Provides new recommendations on how to improve system integration and testing for physical servers and virtual servers.
Manages 900+ accounts, network rights, and access to systems and equipment.
Installs and configured Cisco switches and routers into the network’s data-center.
Communicates orally and in writing with staff, users, and management to establish requirements for Amazon Web Services ( Confidential ) environments.
Manages network performance and monitors the firewalls and checkpoints.

Confidential, Ashburn, VA

Multi-Media IT Support Specialist

Responsibilities:

Installed, configured and maintained computers, tablets, printers, switches, LCD TVs, digital telephones and routers for Verizon Wireless services.
Reimaged and reconfigured Personal Computers (PC) for various Verizon stores.
Utilized Verizon KSP (Kiosk Support Portal) system to open, document, track inventory and close IT support tickets and work orders.
Developed computer, tablet and printer installation technical manuals.
Reviewed the impact of new hardware installations, design policies and network operating system configurations for potential risks.

Confidential, Washington, DC

IT Specialist

Responsibilities:

Served as a technical leader for a team of junior and mid level Network Administrators for the Office of Chief Technology Officer (OCTO).
Ensured the use and implementation of information security assurance policies, principles, and practices in the delivery of system integration services.
Utilized the Remedy Incident Management System to open, document and close the resolved IT support tickets.
Installed, upgraded and maintained computers, printers, switches and routers for Confidential agencies (including DHCF) and end users.
Provided high quality technical application support and trained end users.
Managed and monitored server storage resources including performance, capacity, availability, serviceability, and recoverability.
Ensured media was properly labeled, tracked, and disposed for server back-ups.

Confidential

Senior Customer Service Engineer

Responsibilities:

Repaired over 200+ OCE, Xerox, Ricoh and HP wide format printers and scanners.
Managed the Microsoft Server administration and server upgrade deployments on a monthly basis.
Provided help-desk support for local and off-site users with a 100% response rate and customer satisfaction feedback.
Installed static IP addresses and configured DHCP for printers and controllers.
Performed on-site installations, upgrades and configurations for printers, scanners, and fax machines.

Confidential, Arlington, VA

Digital Technician

Responsibilities:

Installed security codes and developed access security plans for the OCE websites and internal enterprise web applications.
Resolved complex issues for TCP/IP networks on a daily basis.
Managed accounts, network rights, and access to systems and equipment.
Installed and configured printers, scanners and mobile devices on the network.
Developed technical manuals and user guides for Lotus Notes.
Performed user training for new employees and upper management.