Information Technology Consultant Resume Lexington, North Carolina - Hire IT People

SUMMARY:

A Windows networking specialist known for being detailed oriented with a degree in Information Systems Security whose qualifications include an MCSE, and CCNA certifications.
After nearly twenty years working in IT, became proficient in the design, implementation, and management of networking and disaster recovery solutions.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Information Technology Consultant

Confidential, Lexington, North Carolina

Responsibilities:

Under contract to perform internal network and server upgrades as required.
Assisted the Information Technology Specialist on-site with client issues and upgrades.
Built and configured a Kerio Control firewall to replace Windows ISA server.
Served as lead consultant for a project to migrate internal Windows SBS 2003 to Windows 2012 Active Directory domain.
Assisted internal users with desktop/software issues.

Field Services Technician

Confidential, Purchase, New York

Responsibilities:

Managed and oversaw all aspects of the network infrastructure for multiple financial services clients.
Installed, configured, imaged, and maintained Microsoft Windows servers, workstations, and laptops in datacenter environments.
Served as primary on-site IT personnel for multiple clients to provide Tier 2/3 support in a Windows environment.
Provided asset management for all software and hardware licensing to ensure compliance.
Assisted with administration of the Active Directory infrastructure.
Assisted local management in the setup of new employees and their technology needs.
Planned, implemented, and managed site-wide system updates, hardware/software upgrades, and systems maintenance.
Worked with financial services software vendors to implement their technologies into the environment.
Configured and supported smartphone technologies; including BlackBerry devices and Enterprise Servers.
Worked directly with the Network Engineering team on-site to troubleshoot LAN/WAN issues.
Provided on-site support for remote users with hardware/software VPN connections.

Support Desk Manager

Confidential, Greenwich, Connecticut

Responsibilities:

Managed and oversaw Tier 1/2 desktop support technicians.
Led and managed projects for establishing new remote sites.
Established and incorporated IT procedures and standards.
Oversaw the implementation of proprietary helpdesk ticketing system.
Primary on-call contact for CT and NY office locations.
Responsible for evaluating, testing, and suggesting new technologies; including managing hardware and software purchasing.
Provided asset management for all software and hardware licensing.
Maintained and troubleshot PBX/IP phone systems for multiple sites.

Confidential, Stamford, Connecticut

Information Technology Consultant

Responsibilities:

Installed, configured, imaged, and maintained Microsoft Windows servers, workstations, and laptops.
Configured and supported VPN tunnels at the homes of Senior Management for various client sites.
Troubleshot and resolved firewall/router issues as required.
Performed monthly scheduled maintenance on all client hardware/software.
Served as primary liaison between clients and their NST Account Manager.
Provided Tier 1/2 support for multiple small business clients.
Responded on-site as requested for user hardware/software issues.
Followed on-call rotation for 24 hour technical support.

Lead Network Technician

Confidential, Norwalk, Connecticut

Responsibilities:

Served as Tier 2/3 support for over 300 users at three office locations.
Trained, oversaw, and assisted Tier 1 Network Technicians.
Served as lead technician on major company projects.
Designed, configured, and maintained backup job rotations using Veritas Backup Exec and NetBackup.
Installed, configured, and maintained network hardware and software; including network servers, workstations, wireless access points, printers, and cabling.
Assisted with Active Directory administration; including group policy, DHCP, DNS configuration.
Handled day to day operations, maintenance, and troubleshooting of Dell EMC SAN/NAS equipment.
Served as the primary technical liaison to internal department managers.
Served as primary on-call technician for 24 hour technical support.