Service desk Technical Consultant Largo Resume MD - Hire IT People

SUMMARY:

Looking for a challenging opportunity with a leading organization that will utilize my skills and expertise while offering potential for career development.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE

Confidential, MD

Service desk Technical Consultant

Responsibilities:

Provides resolution to customer issues relating to operational, maintenance and repair of mobile equipment.
Delivers an outstanding store experience that improves customer loyalty.
Meets or exceeds key performance objectives that include service and repair metrics, sales and customer satisfaction goals.
Performs various inventory tasks such as monitoring inventory levels and merchandising product on the sales floor.

Confidential, Alexandria, VA

Sales customer support Consultant

Responsibilities:

Conducted need assessments with customers so could provide informative recommendations.
Provided timely responses to the general inquiries of the sales leadership team.
Proficiently, suggested additional wireless and FiOS products during sales process.
Had to be aware of all promotions, pricing, and updates.
Maintained the facility and ensured it remained audit compliant.
Performed inventory count and cash reconciliation every morning before opening shift.
Adhered to monthly and bi - monthly commission goals.

Confidential, Washington, DC

Mandate Retail Service Merchandiser

Responsibilities:

Properly, read and followed plan-o-grams to effectively complete reset and remodel work.
Had to move and clean shelves, install new racks and shelves, and display merchandise properly.
Used shelf strips to organize merchandise while checking date codes for plan-o-gram integrity.
Assisted gathering and moving materials, supplies, fixtures and equipment necessary for the assigned set work.
Accurately worked with web based applications to indicate work availability, record work time and attendance, and complete training activities.
Successfully and accurately prepared, processed, submitted, and managed documentation related to assigned reset and remodel work.

Confidential, NC

Manager High Point

Responsibilities:

Authorized payments by check and the return of merchandise.
Maintained sufficient inventory and the ordering of merchandise.
Put together inventory reports, noting the quantity, nature and value of inventory available.
Advised customers on products while providing the best customer service.
Took current inventory so can have proper restocking and the rotating of stock.
Resolved problems with missing items and delivery mistakes.
Prepared reports regarding sales volumes, merchandising and personnel matters.
Opened and closed location while taking care of deposits.
Administered scheduling of part-time and full-time employees.

Confidential, Greensboro, NC

Store Operations / Sales Customer Support Representative

Responsibilities:

Troubleshooted customer complaints with isolation to a specific complete part (cable, handset, antenna, etc.) and repair or replace same, utilizing basic test equipment.
Provided customer with basic training on operation of phone and accessories.
Adhered to proper inventory and cash control procedures.
Balanced warranty claims to ensure proper payments received.
Guarantee all service work is properly documented and entered into the tracking system.
Assist customer loyalty by ensuring survey cards are handed out, call backs completed and the submission of monthly service reports are met.
Have to effectively meet all required monthly sales quotas.
Resolve any customer issue by utilizing tools provided such as Info manager and the basic business knowledge gained through work experience within the wireless industry.