SUMMARY:

• I am an experienced professional who have worked in many projects and acquired experience within different technology areas such as cloud, telephony, cable, networking, consulting, Internet, telephony value added services, finance and Wi - Fi.
• I have more than fifteen years working for global technology companies such as Confidential, Deloitte Consulting, Cognizant, Portal Software, Confidential, Confidential, Confidential, Confidential and Confidential performing different architectural/technical functions.
• I am familiar with SDLC, having working experience in analysis, requirements specifications (BRS, SRS, FRS), design (HLD, LLD), coding, testing (UAT), deployment and maintenance. I also have experience in network protocols, equipment and support with different vendors (such as Cisco, Confidential, and Confidential ).
• I know the Waterfall model and have good understanding of Agile methodology, I have managed and mentored consulting development global teams and, I have performed Production Support and testing duties as well as troubleshooting for different clients and implementations.
• As part of my professional development I also got experience in PMI Project Management Professional (PMP), networking, Software Development Life Cycle (SDLC), OSS/BSS, Presales, routers, switches, gateways, contact centers and Interactive Voice Response (IVR) solutions, Unix/Linux servers, test automation, source code control systems, Paymentech (Visa and Masterdard transactions) and American Express ACH and, databases. I got experience in integration with video systems such as Motorola DACs, Seachange Video on Demand systems and Microsoft TV interactive systems.
• I am skilled in building excellent rapport with clients and team members. I am an analytical problem-solver, excellent communicator, I have interpersonal, and presentation skills; I am able to anticipate issues, resolve concerns and improve efficiency. I also have the ability to adapt to different environments and cultures since I have worked in different countries such as USA, Mexico, Paraguay and Barbados.

TECHNICAL SKILLS:

Programming Languages: C, C++, Java, Pascal, Perl, Python, Mosaic OFB, VOS Parity, Unix shell scripts, PL/SQL, Web Services (SOAP/REST) APIs, JBoss, UML, XML, Groovy

Operating Systems: Unix (Solaris), Linux (Fedora, Ubuntu), HP-UX, AIX, Windows NT/XP/7/Server, Windows PowerShell.

DB tools: Confidential 10i/11i, SQL, TOAD, PL/SQL Developer, MySQL, Confidential NoSQL.

Project and code control software: CVS, RCS, Microsoft SourceSafe, Atlas (Confluence, Jira, Fisheye), APS, Agile Methodology.

Networking: TCP/IP, MPLS, Confidential Net View, Confidential Firewall, DNS Netscape Mail Server, Confidential /Cisco Routers, VMware, eTOM, ITIL, NGOSS.

OSS/BSS: Confidential BRM, Siebel, OFB Maestro, Vitria, Genesys, TIBCO.

PROFESSIONAL EXPERIENCE;

Confidential

Consultant, San Jose, CA

Technologies used: C++, Confidential BRM, Confidential 11g, Jira, Web Services, RevStream, PL/SQL, Agile SCRUM, E2E Financial processes, Testing, Confidential E-Business, Splunk

Responsibilities:

• Acquired experience of E2E Financial processes while performing multiple test cases for Canada and UK new releases in a SAAS environment (Offer management, Order-to-Cash, Revenue, Accounting, Reporting).
• Documented test scenarios and test cases based on approved use cases, requirement and design.
• Collected evidences during test cases execution and created reports for Finance team for TC approvals based on execution results and drive defects and issues to closure when found.

Confidential

Senior Specialist, Dallas, TX

Technologies used: C++, Confidential BRM, Confidential 11g, CVS, Perl, Web Services, Java, SOAP APIs, PL/SQL, Confidential EBS, Confidential NoSQL, Groovy, Agile SCRUM, Python, Confidential EBS

Responsibilities:

• Installed, documented and tested proposed POC in Confidential BRM 7.5 using new components such as PDC, ECE and OCOMC to improve performance and architecture of current billing solution and upgrade to the latest product version. Obtained Confidential BRM Level 1 and 2 certifications.
• Trained offshore application team in order to improve internal skills set and develop internal firm initiative eminence using the experience acquired from the new developments.
• Client: Broadcom (Irvine,CA)
• Lead implementation support team (local and offshore) performing regression testing, code promotions and Productions releases.
• Support for multiple Perl legacy systems applications in order to help in the transition to the new systems to be integrated or decommissioned based on business needs.
• Conducted training sessions for support team and create multiple Application Understanding documents for each supported AMS application installed.

Confidential

Migration Lead

Technologies used: C++, Confidential BRM, Confidential 11g, CVS, Perl, Web Services, Java, Comverse, PL/SQL.

Responsibilities:

• Led and managed consultant’s team to implement migration to Confidential BRM from different billing legacy systems.
• Solution was developed using different approaches through OBRM UEL, PL/SQL and shell scripts in order to load all OOB and customized information to the migrated accounts.
• Developed functional specification documentation, interacted with the client and assess development needs to meet deadlines.

Confidential

Senior Consultant

Technologies used: C++, Confidential BRM, Confidential 11g, CVS, Perl, Web Services, Java, SOAP/REST.

Responsibilities:

• Assessed current Confidential BRM project to determine level of impact and identify critical architecture development needs.
• Liaised with business and functional owner during assessment and high-level sessions to create and execute action plans, meeting deadlines and standards.
• Interacted with different stakeholders and deliver results quickly where extensive product and integration knowledge, negotiation and conflict resolutions skills were required.

Confidential

Billing Engineer, Los Angeles, CA

Technologies used: C++, Confidential BRM, Linux, Confidential 11g, CVS, Perl, Web Services, Java, SOAP APIs, Jira, Confluence, Paypal and AMEX ACH, ETL, Agile (SCRUM), ETL process, Data Warehouse

Responsibilities:

• Coordinated with different teams (Quality Assurance, Business Intelligence, Product Management) to elaborate and implement the test cases for unit testing, UAT, regression test and, documentation.
• Elaborated Project Plans, Matrix of Responsibilities and, Architecture Design documentation for different Confidential BRM projects (Data Managers for AMEX and Paypal, Product definition, integration).
• Led system integration testing, UAT which include writing test plans, test cases, system testing and other user test activities.
• Utilized Atlassian software (Jira, Fisheye, Confluence) for trouble ticket creation and development and project follow-up, testing, code releases control and, code reviews.
• Coordinated with Business Intelligence team in order to run ETLs getting information from different sources (e.g. Mediation and Billing systems) and load it into the data warehouse for Finance department analysis for Revenue Recognition.

Confidential

Senior Consultant

Technologies used: C++,Portal Infranet ( Confidential BRM), Siebel, Solaris, Confidential 11g, CVS, Perl, Webservices, SDP, PPV, VOD, Confidential, Java, Seachange

Responsibilities:

• Gathered requirements during design phase, assisted architecture analysis, and documented and delivered functional specification documentation. Developed prototypes and prepared business requirements documentation.
• Led Confidential BRM developer’s team (onsite/offshore) to implement opcode migration and manage integration with Vitria software. Led Confidential BRM Production support team and help identified and resolve issues during and after billing execution and invoice extracting processes.
• Improved, developed and, updated several Confidential BRM opcodes for different projects such as Video On Demand (VOD) interface, Triple Play integration (telephony, cable, internet), data migration, collections, bill on TV, invoice generation, multi-thread applications, billing and invoicing processes performance improvement, Siebel and Vitria integration, production support and troubleshooting, product bundling and pricing, video provisioning.
• Integrated solutions with different video components (Motorola DACs for signal provisioning, PPV and VOD enabling, Seachange servers for VOD access, Microsoft TV for online invoice display).
• Coordinated with team of Confidential BRM developers to create and update code based on client requirements for multiple projects ( Confidential migration, VAS rating implementation, SDP upgrade, Web services support, product migration for real-time rating).
• Improved customized opcodes for Confidential BRM Data Manager to enable notifications to the prepaid system (SDP) through the Web Service implemented in Apache JMeter.

Confidential

Software Engineer, Spokane, WA

Technologies used: OFB Maestro, SQL Server, Perl

Responsibilities:

• Led and managed code development team for OFB Maestro customizations for Banking Teller (financial/real estate applications solutions for Confidential USA and UK).

Confidential

Software Development Lead Engineer

Technologies used: C++, Portal Infranet, Siebel, SQL Server, MS Sourcesafe

Responsibilities:

• Led and managed team of Portal Infranet ( Confidential BRM) consultants to implement full installation redundancy, perform a security audit, and develop backup procedures for a solution implemented in Cable & Wireless Barbados.
• Assessed Portal Infranet implementation in Cable & Wireless Barbados to identify level of impact and identify production and source code issues.

Confidential

OSS Consultant

Technologies used: C++, IVR VOS Parity, Genesys CTI, Portal Infranet, Siebel, Presales, Networking

Responsibilities:

• Presales activities for different BSS/OSS Confidential solutions (Traffic Management, Fraud Management, Configuration Management, Service Provisioning and Activation, Network Management, Service Level Management). These activities also included Solution Presentation/POCs to the client, responding to client requests (RFI, RFP, RFQ), supporting client visits to facilities and helping third-party vendors to showcase their capabilities and do cross-selling. Assessed Effort Estimation, created Technical/Functional Solution, Project Plans and Executive Summary documents.
• Performed client management/business activities with multiple Confidential division teams (SONET, SDN, IN, Mobile, Routing, Charging, Orchestration).
• Worked with the Sales and Marketing teams in product R&D.
• Client: Telefonica Atento
• Developed and implemented solutions for Interactive Voice Response (IVR VOS Parity) system and Genesys and multiple CTI vendors.
• Client: Convergence Communications Inc.
• Assessed, developed, documented, and designed solutions for Portal Infranet technical approach to migrate from legacy billing system and integration with Siebel Software.
• Installed and customized Portal Infranet 6.2 Out-Of the-Box implementation.
• Client: Telmex
• Designed, developed, implemented a new Visual C++ solution to enable real-time database updates for the System12 telephony system.

Confidential

Network Engineer

Technologies used: Confidential NetView, TCP/IP, WAN, LAN, Ethernet, Firewalls, Cisco routers, Networking

Responsibilities:

• Developed, documented, and monitored networks (LAN/WAN) activity for internal and external customers of Confidential Global Services from Network Control Center (NOC).
• Evaluated different SLAs and determined if contractual agreements were met by analyzing network statics and metrics.
• Generated different activity reports for the upper management on technical issues and staff development.
• Acted as experienced technical support and coordinated efforts to resolve networking issues from different implementations (routers, servers, firewalls, modems, and optical networks).